Spclst , Salesforce Technical Business Analyst

Merck; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Merck Hyderabad seeks a Salesforce Technical Business Analyst to bridge business stakeholders and delivery teams for the Subscription Services product line.

You will ensure requirements are well-documented, testable, and sprint-ready, shaping solution design with Architects and Owners. Expect hands-on involvement across requirements, stories, and release readiness.

Qualifications

• Collaborate with commercial business teams to document and validate requirements clearly.
• Translate high-level designs into actionable, sprint-ready tickets for developers.
• Maintain technical process flows and data mappings with clear solution design.
• Write well-structured user stories with acceptance criteria (As a… I need… so that…).

Responsibilities

• This role acts as a quality gate ensuring requirements meet the Definition of Ready.
• Partner with QA to develop test scenarios and support UAT.
• Own the SDLC, GxP and release management documentation and traceability.

Skills

Requirements gathering

User stories

SDLC

GxP

QA collaboration

UAT support

Tools

Jira

Job description

Opportunity:

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

About the Team

Our team deliver global CRM transformation with a goal to create a single, connected CRM experience across Marketing, Sales, and Customer Service.

We're building from the ground up - collaborating on global processes, integrating enterprise systems, and laying the foundation for continuous improvement, AI-driven insights, and scalable growth.

It's an exciting time to join. You'll be part of a collaborative, cross-functional team working at the intersection of business and technology, with real influence over what gets built and how it works.

The Role

As a Salesforce Technical Business Analyst you will act as the critical bridge between business stakeholders and our technical delivery teams in our Subscription Services Product Line. You'll work closely with Solution Architects, Product Owners and commercial business users to ensure that what we build is grounded in real business need, clearly documented, and delivered to a high standard.

This is a hands-on role for someone who thrives on turning complex business problems into clear, actionable requirements - and who cares about getting the detail right. You'll be embedded in the delivery cycle from requirements through to release, with ownership of the quality and clarity of what goes into each sprint.

Key Responsibilities:

Requirements & Documentation:

• Collaborate with commercial business teams and other business analysts to document and validate requirements , ensuring they are clear, complete, and testable.
• Work with Solution Architects to translate high-level solution designs into actionable, sprint-ready tickets for the development team.
• Supports the Solution Architect with maintenance of technical process flows, data mappings, and supporting solution design documentation to clearly articulate the needs and resulting technical solution.
• Where necessary, write well-structured user stories with robust acceptance criteria using best-practice formats (e.g., As a... I need... so that... and Given-When-Then ).

Delivery & Quality:

• This role with act as a 'quality gate' ensuring that the requirements which reach our technical team meet our Definition of Ready & will support the solution architect in reviewing user stories ahead of refinement & build, ensuring stories meet a clear definition of ready before entering a sprint.
• Partner with QA to develop test scenarios and support User Acceptance Testing (UAT) , ensuring delivered functionality meets documented acceptance criteria.
• Own the SDLC, GxP and release management processes , ensuring all necessary documentation, approvals, and traceability are in place for each release.

Stakeholder Engagement

• Support the Technical Product Owner & Solution Architects with day-to-day liaison between commercial business teams and the technical delivery team , ensuring alignment and managing expectations.
• Build strong relationships with Solution Architects, developers, and QA to ensure a shared understanding of what is being built and why.

Run & Operate and Continuous Improvement

• Support our run and operate teams to document FAQs, SOPs and guidance for completing service requests
• Support the run and operate teams with L2 support on bugs and u