SOURCEFUSE TECHNOLOGIES - L2 SUPPORT ENGINEER WITH MAVENIR

Nexthire; Bengaluru; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A technology solutions provider in Bengaluru is looking for an experienced L2 Support Engineer with over 7 years in engineering and operations. Responsibilities include monitoring systems, coordinating with teams, and providing technical solutions. Required skills include Kubernetes and Docker expertise. The candidate should possess strong communication abilities and a grasp of telecom technologies like 4G and 5G. This position offers opportunities for mentorship in a collaborative environment.

Qualifications

• 7+ years of relevant experience in engineering and operations.
• Proficiency in Kubernetes, Docker, GitHub, Jenkins.
• Knowledge of telecom concepts including 4G, 5G.

Responsibilities

• Monitor system alarms, alerts, KPIs, and utilization.
• Perform daily operational activities including ticket management.
• Coordinate with stakeholders to resolve end-user issues.

Skills

Kubernetes

Docker

GitHub

Jenkins

Prometheus

Elasticsearch

Kibana

Grafana

Job description

L2 Support Engineer

Location: Bangalore (WFO)

Experience: 7+ Years

Key Responsibilities:

• Minimum of 7 years of relevant experience in engineering and operations.
• Experience with Mavenir.
• Proven ability to lead a small team, including task assignments and process setup.
• Mentor and guide team members in implementing solutions while ensuring adherence to best practices.
• Collaborate with team members to evaluate technical challenges and develop effective strategies.
• Provide technical solutions to team members following thorough risk analysis.
• Manage and coordinate environments used by Dev, QA, and production by monitoring availability and system health.
• Design & implement elements of the technical infrastructure and network supporting our platform.
• Improve reliability, quality, and time-to-market of our software solutions.
• Measure and optimize system performance, aiming to exceed customer needs and foster innovation.
• Provide primary operational support and engineering for multiple large, distributed software applications.

Additional Responsibilities:

• Gather and analyze metrics from operating systems and applications for performance tuning and fault diagnosis.
• Partner with various teams to enhance services through collaboration.
• Handle end-user inquiries via ticketing system, providing analysis and solutions within SLA.
• Address product issues and collaborate with development teams for timely resolution.
• Provide on-call support and handle production incidents per incident management processes.
• Maintain and update technical documentation as a knowledge base.

Minimum Qualifications:

• Proficiency in Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana.
• Knowledge of IPV6, IPV4, DNS, Load Balancing, Networking concepts, Linux, SQL.
• Basic telecom knowledge such as 4G, 5G, RAN, and CORE.

Roles & Responsibilities:

• Monitor system alarms, alerts, KPIs, and utilization.
• Perform daily operational activities including ticket, change request, and incident management.
• Ensure system health and service reliability.
• Coordinate with stakeholders to resolve end-user issues.
• Work with infrastructure and network teams for hardware allocation.
• Analyze mobile client and system logs to identify root causes of issues.
• Escalate issues appropriately via ticketing system.
• Provide on-call support to ensure service availability.
• Handle production incidents with technical ownership.
• Maintain technical documentation and knowledge base.
• Assess operational priorities to meet efficiency and cost objectives.

Preferred Qualifications:

• Experience with telecom technologies such as IMS, RCS, OTT applications.
• Strong communication skills and team spirit.
• Good time management, self-starter attitude.
• Intermediate Japanese proficiency (preferred).