Solutions Specialist

Cvent, Inc.; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cvent is seeking a Live Solutions Specialist to support clients using our software, focusing on iCapture onboarding, training, and ongoing success. You will work closely with customers via phone and email, ensuring optimal use of Cvent solutions and driving outcomes that boost adoption and satisfaction.

The role emphasizes technical fluency, strong communication, and the ability to thrive in a fast-paced, collaborative environment. A Bachelor’s degree and 2–5 years of experience are preferred.

Qualifications

• 2 to 5 years experience in customer-facing roles
• Bachelor’s degree with strong academic credentials preferred
• Strong business acumen, ethics and integrity
• Comfort working with technical products and tools to configure customer solutions

Responsibilities

• Onboard new iCapture clients through training and account setup
• Demonstrate deep product knowledge during customer calls
• Collaborate with team to discuss customer needs and make recommendations
• Gather customer requests for future releases and work with tech team on requirements
• Collaborate with content team to develop knowledge base articles and learning paths
• Mentor newer team members during training processes
• Assist clients by phone or email and demonstrate product expertise
• Collaborate with sales to introduce new features to clients

Skills

Customer success

Communication skills

Problem solving

Team collaboration

Education

Bachelor’s degree

Job description

Overview:

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the global meetings and events industry.

One of our product offerings is iCapture. iCapture by Cvent allows organizations to capture and qualify conversations on the show floor, so Marketing can serve up sales-ready leads to their team to action on and turn into revenue

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

About the role:

Live Solutions Specialists serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.

The ideal candidate should have a passion for technology, creative thinking, and problem solving. They should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment. As a Live Solutions Specialist, they will join a team of service delivery professionals committed to helping customers achieve the highest level of success. Solutions Specialists have an exemplary mastery of the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs.

In This Role, You Will:

• Onboard new iCapture clients through training, implementing their accounts and understanding their needs


• Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls


• Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations


• Gather customer requests for future releases of the product and collaborate with the technology team on requirements


• Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation


• Participation in stretch responsibilities geared towards business improvements like, mentoring the newest members of the Solution Specialist team during the training process


• Demonstrate detailed product knowledge when assisting clients both on the phone and via email


• Collaborate with the sales team to introduce new features and opportunities to clients

Here’s What You Need:

• Experience required - 2 to 5 years


• Bachelor’s degree with strong academic credentials preferred


• Strong business acumen, ethics and high integrity


• Comfort working with technical products, platforms, and tools to configure solutions that meet customer needs

• Passionate about customer success with a commitment to delivering exceptional service


• Should be extremely motivated with excellent communication skills (verbal and written) and possess the ability to thrive in a fast-paced, fun work environment


• Ability to collaborate with customers to identify their requirements and design tailored solutions


• A proactive attitude toward staying up-to-date on industry trends, technologies, and best practices


• Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment


• Strong interpersonal skills to build lasting relationships with customers and internal stakeholders

• Ability to prioritize tasks and manage multiple customer accounts simultaneously