Solution Manager

Cratas Techno Solution; Mumbai, Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cratas Techno Solution in Mumbai, India, seeks a Solution Manager Acquiring with 5+ years in business analysis and payments. You will translate customer requirements into product solutions and collaborate with pre-sales, product, and engineering to deliver merchant acquiring solutions.

The role emphasizes managing the requirement lifecycle, driving product enhancements, and ensuring compliance with payment industry regulations. Strong stakeholder engagement and strategic thinking are essential.

Qualifications

• 5+ years of experience in Business Analysis and Requirement Management.
• Mandatory experience in the Payment Card Industry / Payments domain.
• Merchant Acquiring domain experience is preferred.
• Hands-on knowledge of POS, IPG, BQR and UPI payment methods.
• Good understanding of payment industry compliance and regulatory practices.
• Knowledge of card scheme mandates is an added advantage.
• Strong ability to translate customer needs into product solutions.

Responsibilities

• Responsible for merchant acquiring solutions and products.
• Understand customer requirements and translate them into functional/product solution documentation.
• Lead the complete requirement elicitation and management process.
• Identify opportunities for product enhancements based on customer needs and market trends.
• Drive the product enhancement lifecycle in alignment with business objectives.
• Conduct product demonstrations, solution presentations, and customer discussions.
• Provide inputs to Pre-Sales for proposals, RFPs, and responses.
• Develop and enhance standard product/solution offerings.
• Collaborate with Engineering/Technology teams for feasibility and implementation.
• Bridge between customers, business teams, product teams, pre-sales, and engineering.

Skills

Merchant Acquiring

Payment Industry

Payments

Payment Cards

Business Analysis

Requirement Management

SDLC

Pre-Sales

Customer Management

Stakeholder Management

Strategic Thinking

Tools

POS

IPG

BQR

UPI

Job description

We are looking for a Solution Manager Acquiring with strong experience in the Payment Card Industry (PCI) and preferably Merchant Acquiring. The candidate will be responsible for understanding customer and business requirements, translating them into product/solution specifications, managing product enhancements, and working closely with customers, pre-sales, product, and engineering teams.

The ideal candidate should have approximately 5+ years of experience in Business Analysis and Requirement Management, preferably within the payments domain, with hands‑on exposure to POS, IPG, BQR/UPI payment methods and a good understanding of payment industry compliance and regulatory practices.

Role & responsibilities

• Responsible for merchant acquiring solutions and products.
• Understand business requirements from customers and translate them into functional/product solution documentation.
• Lead the complete requirement elicitation and requirement management process, including:
• Understand implicit and explicit business requirements.
• Define and plan the scope.
• Prepare detailed scope, assumptions, dependencies, and constraints.
• Identify and document out-of-scope requirements.
• Prepare and release scope documents to relevant stakeholders.
• Drive stakeholder review and obtain formal sign-off.
• Identify opportunities for product enhancements based on customer requirements, market trends, and business needs.
• Drive the complete product enhancement lifecycle in alignment with business objectives.
• Conduct product demonstrations, solution presentations, and customer discussions.
• Provide solution and product inputs to the Pre-Sales team for proposals, RFPs, and customer responses.
• Develop and enhance standard product/solution offerings, keeping long‑term business objectives and competitive positioning in mind.
• Assess product feature gaps against competitive offerings, market requirements, and client expectations.
• Work closely with the Engineering/Technology teams to provide inputs on proposed solutions, technical feasibility, effort estimation, dependencies, and implementation considerations.
• Collaborate with cross‑functional teams to ensure successful delivery of requirements and solutions.
• Act as a bridge between customers, business teams, product teams, pre‑sales, and engineering teams.
• Ensure solutions are aligned with applicable payment industry regulations, compliance requirements, and scheme mandates.

Essential Skills & Experience

• 5+ years of experience in Business Analysis and Requirement Management.
• Mandatory experience in the Payment Card Industry / Payments domain.
• Merchant Acquiring domain experience is preferred.
• Hands‑on/working knowledge of POS, IPG (Internet Payment Gateway), BQR and UPI payment methods.
• Good understanding of payment industry compliance and regulatory practices.
• Knowledge of card scheme mandates will be an added advantage.
• Strong ability to understand both implicit and explicit business requirements.
• Strong ability to understand customer needs and convert requirements into effective product/solution offerings.
• Excellent written and verbal communication skills.
• Strong analytical, problem‑solving, and stakeholder‑management skills.
• Ability to think strategically and execute successfully.
• Ability to work independently as well as collaboratively across multiple projects.
• Strong ownership and accountability towards assigned products and solutions.

Desired Skills

• Experience in a customer-facing role.
• Creativity, innovation, and solution‑oriented thinking.
• Proactive and business‑driven approach.
• Strong teamwork and collaboration skills.
• Good understanding of SDLC.
• Proven ability to influence customers and cross‑functional teams without formal authority.
• Highly motivated and self‑driven professional with a proven track record.
• Process‑oriented approach with strong attention to detail.
• Ability to focus on specific goals and deliver within timelines.
• Energetic, passionate, and adaptable.
• Ability to work effectively under pressure and in a fast‑paced environment.

Key Skills

Merchant Acquiring, Payment Industry, Payments, Payment Cards, Business Analysis, Business Analyst, Requirement Management, Requirement Gathering, Requirement Elicitation, POS, IPG, Internet Payment Gateway, BQR, UPI, Payment Gateway, Payment Solutions, Product Management, Product Enhancement, Solution Management, Functional Requirements, BRD, FRD, SDLC, RFP, Pre-Sales, Customer Management, Stakeholder Management, Payment Compliance, Regulatory Requirements, Card Scheme Mandates, FinTech, Banking, Financial Services.

Preferred candidate profile

Candidates from Payments, FinTech, Banking, Financial Services, Payment Gateway, Merchant Acquiring, Card Payments, or Payment Technology backgrounds will be preferred.

Candidates with experience in customer-facing solution management, business analysis, product enhancement, payment solutions, and requirement management will be highly suitable for this role.