Solution Engineer

Nium India; Mumbai; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global technology firm is seeking a Solution Engineer in Mumbai, India. This role involves collaborating with teams to deliver technical solutions and supporting customers through the integration process. Candidates should have over 7 years of experience in a client-facing technical role, preferably within the payment industry. Strong presentation skills and problem-solving abilities are essential. Join us to make a significant impact in a dynamic, fast-paced environment.

Qualifications

• 7+ years of relevant work experience.
• Experience in a client-facing technical role, preferably in payments.
• Strong communication skills to explain technical concepts.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Support sales team and address customer use cases.
• Conduct product presentations and demonstrations.
• Oversee technical aspects of customer projects.
• Communicate complex technical concepts to stakeholders.

Skills

Customer-facing solutioning

Project management

Technical acumen

Presentation skills

Problem-solving abilities

Education

Bachelor's degree in Computer Science/Engineering

Tools

RESTful APIs

Salesforce

Job description

Overview

About the Role: We are excited to expand our Solution Engineering team and are looking for a dynamic Solution Engineer to support both new and existing customers in the region, you will collaborate with a global network of teams and stakeholders to maximize the impact of our solutions. Your role will be instrumental in delivering exceptional technical solutions, overcoming integration challenges, and driving customer success across the globe. If you are passionate about technology and eager to make a significant impact in a fast-paced environment, we invite you to join us and be a part of our innovative journey.

Responsibilities

• Support the sales team in facilitating deal closure and addressing customer use cases.
• Conduct product presentations and demonstrations to illustrate how our solutions address customer needs.
• Develop and deliver detailed technical proposals, including solution architecture and implementation plans.
• Oversee the technical aspects of customer projects post-sale, ensuring smooth integration and deployment of solutions.
• Offer ongoing technical support to optimize product usage and resolve any issues.
• Demonstrate expertise in RESTful APIs, with a focus on customer onboarding, card issuance, collection, and cross-border payments.
• Address and resolve technical challenges related to API integration and functionality.
• Monitor project progress, ensuring that milestones and deadlines are met.
• Collaborate with cross-functional teams, including product development and compliance, to ensure adherence to regulatory and industry standards.
• Communicate complex technical concepts clearly to non-technical stakeholders.
• Work with internal teams to ensure cohesive project execution and successful outcomes.
• Utilize data and analytics to guide project decisions and provide performance insights.
• Track and report on key metrics related to project success and customer satisfaction.

Requirements

• 7+ years of relevant work experience and a Bachelor s degree in Computer Science/Engineering
• Experience in a client-facing technical role, payment industry experience is a plus.
• In-depth knowledge of customer-facing solutioning, implementations, project management, and technical acumen.
• Strong presentation and communication skills, with the ability to explain technical information to both technical and non-technical audiences.
• Demonstrated client delivery experience, with the ability to manage multiple projects and track progress.
• Ability to collaborate effectively with cross-functional teams and manage relationships with stakeholders.
• Experience working with compliance and legal teams to ensure regulatory adherence.
• Strong problem-solving abilities and a data-driven approach to decision-making.

Preferred Skills

• Experience with remittance, cross-border payments, and client onboarding (KYB/KYC)
• Experience with API technology: RESTful APIs, API Design, Swagger, OpenAPI, etc.
• Experience with tools such as API Best Practices, Application integrations, Databases, Logging Tools, and Salesforce is a plus.
• Knowledge of SWIFT Payments and formats (MT and ISO) is a plus.
• Familiarity with industry regulations and standards, such as PCI-DSS, GDPR, PDPA, SCA
• Experience with payment gateways, issuance processing, and other financial technologies is a plus
• Relevant certifications in solution engineering or project management are a plus.