Solution Architect - Presales

Adobe; Kolkata District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Adobe is seeking a Senior Pre-Sales Architect to drive multi-opportunity campaigns, design scalable marketing orchestration solutions, and engage with senior stakeholders. You will lead discovery, define data ingestion patterns, and ensure GDPR/privacy compliance while integrating with CRM, CDP, and data lake technologies.

The role emphasizes configuring journeys, doing real-time analytics, and ensuring deliverability across email, SMS, push, and social channels in a fast-paced environment.

Qualifications

• 5+ years in pre-sales or solution architecture for marketing platforms.
• Experience presenting to senior executives (VPs, CMOs, CXOs).
• Knowledge of GDPR/CCPA privacy and consent handling.

Responsibilities

• Lead discovery sessions with clients to understand business needs and technical requirements.
• Design end-to-end campaign and journey orchestration solutions across channels.
• Prepare compelling proposals with timelines, estimates and execution approach.

Skills

Campaign solutions

Adobe Campaign

Journey Optimizer

Data governance

Stakeholder communication

Tools

Salesforce

Microsoft Dynamics

AEP

Tealium

Segment

Job description

Job Description

Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel and Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines , estimates. Lead deep discovery sessions with clients to understand their key business needs, implementation use cases and technical requirements. Communicate confidently and pro-actively with customers and internal stakeholders throughout the pre-sales cycle. This role bridges business strategy and technical implementation, ensuring scalable, secure, and high-performing marketing orchestration solutions that drive personalization, engagement, and measurable business outcomes. Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs) . Technology focus : Campaign solutions - Adobe Campaign standard / classic v7, v8 & Adobe Journey Optimizer (AJO). Should have experience in selling campaign implementations, replatforming and campaign operations.

Architecture & Design

• Design end-to-end campaign and journey orchestration solutions across email, SMS, push,

• Architect scalable data models, segmentation frameworks, and personalization strategies.
• Define real-time and batch data ingestion patterns (CDP, CRM, ERP, data lake, streaming).
• Ensure proper data governance, privacy compliance (GDPR, CCPA), and consent handling.
• Ensure solution scalability for high volumes.

Platform expertise

• Configure journeys, workflows, triggers, event-based campaigns, and decisioning logic.
• Architect integrations with:
• CRM systems (Salesforce, Microsoft Dynamics, etc.)
• CDPs (AEP, Tealium, Segment, etc.)
• Data warehouses/lakes
• APIs and streaming systems
• Offer Decisioning, Identity Service management, XDM Understanding
• Real time event configuration

Deliverability & Channel Governance

• Define email and mobile channel best practices.email , sms , push , social
• Ensure sender reputation management and deliverability optimization.
• Architect suppression logic, frequency caps, and contact policies.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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