Solution Architect - Packet Core Gurgaon,Haryana,India Service Delivery Pubblicato 13 ore fa

Ericsson AB; Gurgaon; On-site; INR 3,800,000 - 6,800,000; Full time

Job summary

Ericsson AB in Gurgaon, India seeks a Solution Architect for Packet Core with 12–15 years of experience to lead fault isolation, network recovery, and end-to-end support. You will work on-site with customer teams, drive change management, and help evolve solution lifecycles while identifying opportunities to extend Ericsson's cloud-based offerings.

The role emphasizes deep technical knowledge of 4G/5G Packet Core, virtualization, and customer-centric delivery in a fast-paced telecom environment.

Qualifications

• 12–15 years of experience in telecom or IT with Packet Core experience.
• Experience with 4G/5G Packet Core is essential.
• Strong knowledge of cloud and virtualization.
• Hands-on change control and customer-facing delivery are required.

Responsibilities

• Lead fault isolation and emergency handling for CSRs and network incidents.
• Manage continuous handover to customer operations within change management systems.
• Develop and own network recovery procedures for signaling storms and traffic redirection.
• Provide technical support for product-specific CSRs and guide end-to-end resolution.
• Collaborate on-site with customer teams as the technical interface for network troubleshooting.
• Oversee solution lifecycle, deployment, upgrades, and corrections.
• Identify opportunities to promote Ericsson solutions during customer engagements.

Skills

Packet Core

Cloud & Virtualization

Fault Isolation

Change Management

Customer Focus

Presentation Skills

Negotiation

Education

Bachelors or equivalent

Tools

Virtualization Platforms

Cloud Infrastructure

Job description

## Solution Architect - Packet CoreGurgaon,Haryana,IndiaUse AI to find out how well you match with this jobJob ID: 793312## Join our Team**About this opportunity:**This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions. The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes. As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance. This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.**What you will do:**• Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery. • Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity. • Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities. • Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process. • Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts. • Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections. • Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services. • Customer consultation handling on Solution level • On-site (Customer Office) working embedded within customer Operations team.## **The skills you bring:**• 12-15 years of experience • Education: A first academic degree or equivalent qualification • 4G/5G Packet Core, SAPC/CCPC, PCG, NRF, CCRC, SC and cloud infrastructure. • Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components • Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments. • Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time. • Change Management: Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment. • Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction. • Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers. • Network level competence • Knowledge of the 3GPP or any other relevant standard for his/her area • Ability to learn Ericsson Portfolio. • Service Delivery Process. • Negotiation & argumentation skills. • Presentation skills (oral and written). • Software Update Management. • Software Support. • Delivering Results & Meeting Customer ExpectationAll academic credentials must be from recognized and accredited institutions and are further subject to verification.**Why join Ericsson?**At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world’s toughest problems. You ́ll be challenged, but you won’t be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.**Primary country and city:** India (IN) || Gurgaon**Req ID:** 793312