Solution Architect,D&T,SAP QM

West Pharmaceutical Services, Inc; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Solution Architect, SAP QM for a hybrid role in Bengaluru. The position focuses on defining, delivering and supporting IT-enabled business solutions for Operations, Supply Chain and Sourcing, with involvement in agile teams and ERP integrations.

The role requires collaboration with SAP QM D&T across locations, delivering project outcomes, system configuration, and production support aligned to company policies and regulatory requirements.

Qualifications

• Budgeting, forecasting, analytics, and accounting principles for Life Sciences manufacturing.
• Strong organizational capabilities and attention to detail.
• Ability to handle ambiguity and solve problems systematically.
• Experience with ERPs (SAP S/4HANA a plus) and data visualization tools.
• Excellent cross-functional communication skills.
• Foundational understanding of Agile project management.
• Awareness of change management principles.
• Continuous learning mindset to keep up with industry trends.
• Resilience and collaboration mindset.

Responsibilities

• Collaborate with the Manager SAP QM D&T to define and deliver IT-enabled business solutions for Operations, Supply Chain and Sourcing.
• Lead project delivery, system configuration, enhancement and production support in line with West IT policies.
• Design and deliver technical solutions across multiple ERP systems and interfaces in SAP QM areas.
• Work as an essential member of agile sprint teams to configure and develop optimal features.
• Provide system support and maintenance per ERP Services Delivery model and regulatory requirements.

Skills

SAP QM

Agile

ERP knowledge

Communication

Education

Bachelor's Degree

Accounting / IS related field

Tools

SAP S/4HANA

Analytics tools

Data visualization

AI & ML concepts

Job description

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Title: Solution Architect,D&T,SAP QM

Requisition ID: 76327

Date: Oct 28, 2026

Location: Bengaluru, KA, IN

Description: Work Location Logistics: This is a hybrid position requiring the team member to be onsite for 3 days per week.

Relocation: No relocation assistance is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Solution Architect, SAP QM is accountable for collaborating with the Manager SAP QM D&T in various locations to define, deliver and support IT enabled business solutions for the Operations, Supply Chain and Sourcing functions. This role will also help determine business needs and design & deliver technical solutions for these areas. The Solution. Architect, SAP QM has primary accountability for the delivery of services including project delivery, system configuration and enhancement and production support in alignment with West IT and company policies and procedures.

Essential Duties and Responsibilities

• Responsible for assisting the design and implementation of anSAPQM solution-delivery of project deliverables including blueprints, functional and technical specifications, system configuration, testing, training, and go-live support.
• Support key Business and IT stakeholders to outlay the global design of Transportation Management and delivery of the design globally across multiple ERP systems.
• With guidance Design and build of Interface in SAP QM areas. Providing support and maintenance in relevant Interface.
• Collaborating with other Logistics and Finance SAP Solution Architects to design and deliver the integrated solutions in SAP systems.
• Utilize specialized expertise in the area to collaborate with Quality, PM, Operations, Supply Chain and the Manufacturing Sites to define detailed User Stories for IT enablement of business needs. This includes interpreting any issues and recommending solutions or best practices.
• Essential core member of agile sprint team(s) to configure and develop optimal technical solutions / features.
• Provide technical delivery of functionality to meet defined business requirements as described in User Stories.
• Provide system support and maintenance in alignment with standards and process set within the ERP Services Delivery model, West policies and procedures as well as Regulatory requirements including but not limited to Sarbanes-Oxley and FDA GMP.
• Create and maintain system lifecycle documents in accordance with West policies and procedures, including creation and maintenance of SOPs, SOIs and Job Aids.
• Work within and participates in the Change Control process.
• Perform other duties as assigned based on business needs.

Education

Bachelor's Degree in Accounting, Information Systems, or related fields, or equivalent experience required

Work Experience

Minimum 3 years required

Shift

12:00 PM to 9:00 PM IST

Preferred Knowledge, Skills and Abilities

• Foundational understanding of budgeting, forecasting, analytics, and accounting principles for the typical business processes of a Life Sciences manufacturing company (Order to Cash, Procure to Pay, Record to Report, etc.)
• Strong organizational capabilities and attention to detail
• Comfort with ambiguity and the ability to approach problems systematically, break them down into manageable components, and develop creative solutions
• Aptitude for implementing or enhancing technology solutions to improve business processes
• Experience with ERPs (SAP S/4HANA a plus), analytics tools, data visualization tools, and/or emerging technologies (such as Artificial Intelligence and Machine Learning)
• Strong interpersonal communication skills that can be adapted cross-functionally with both technical and non-technical colleagues
• Foundational understanding of Agile project management framework
• Awareness of change management principles
• Mindset focused on continuous learning to maintain knowledge of industry trends, new technologies, and evolving best practices
• Resilience and a positive attitude, with a bias toward action and collaboration

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in orderto apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.