Solar Customer Quality Manager

Indosol Solar; SPSR Nellore district; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A solar panel manufacturer in Andhra Pradesh seeks a Solar Customer Quality Manager to enhance product quality and customer satisfaction. The role requires expertise in quality assurance, excellent communication, and leadership skills, along with a technical background. Candidates should have experience in Quality Assurance, particularly in the solar industry, and be willing to travel throughout India. Competitive salary and benefits offered.

Qualifications

• 2+ years in Quality Assurance, CX, CEX, or related roles in solar manufacturing.
• Experience with quality management systems (ISO).
• Certified Lead Auditor experience required.

Responsibilities

• Act as the primary contact for customer quality concerns.
• Implement and maintain quality plans.
• Lead and conduct root cause analysis for customer-reported issues.

Skills

Customer liaison

Quality assurance

Problem-solving

Process improvement

Auditing

Statistical process control

Leadership skills

Education

Degree in Electrical, Electronics or Mechanical Engineering

Tools

Minitab

Excel

PowerPoint

Job description

Solar Customer Quality Manager

He/She must be customer-focused quality assurance for solar panels, including handling customer feedback, conducting root cause analysis for issues, implementing corrective actions, and ensuring product and process consistency.

Key responsibilities include serving as a liaison between production and customers, overseeing the Return Material Authorization (RMA) process, performing audits, and driving continuous improvement to maintain high customer satisfaction.

Core Responsibilities

• Customer liaison:Act as the primary contact for customer quality concerns, bridging communication between customers, sales, and production.
• Quality assurance:Implement and maintain quality plans, ensuring compliance with customer requirements, company standards, and external regulations (e.g., ISO).
• Problem-solving:Lead and conduct root cause analysis for any customer-reported issues and implement effective corrective and preventive actions (CAPA).
• Process improvement:Drive continuous improvement initiatives to reduce product defects, rework, and rejections, leading to higher overall quality and customer satisfaction.
• Auditing:Conduct internal and external customer audits to verify compliance and identify areas for improvement.
• RMA management:Oversee the Return Material Authorization (RMA) process to ensure it is handled efficiently and consistently.
• Demonstrated ability to lead cross-functional initiatives with a balance of technical expertise and leadership capability.
• Ability to interpret and understand regulatory requirements and customer requirements.
• Excellent communication skills, with the ability to present technical information clearly to both internal and external stakeholders.
• Proficient in statistical process control and analysis (SPC, Minitab, Excel).
• Strong understanding of statistical analysis and hypothesis testing.
• Proficient in PowerPoint.
• Effective time management and multitasking in a fast-paced environment.
• Excellent communication, conflict resolution, and leadership skills.
• Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA.
• Ability to collaborate across functions (Engineering, Sales, Operations, IT).

Required skills and qualifications

• Technical background:A degree in a technical field like Electrical, Electronics or Mechanical Engineering is often required, as is experience in the solar or PV industry.
• Problem-solving:Strong analytical and problem-solving skills are essential for root cause analysis and implementing solutions.
• Communication:Excellent verbal and written communication skills are needed to effectively communicate technical information to customers and internal teams.
• Quality systems knowledge:Experience with quality management systems (QMS), such as ISO standards, is crucial.
• Analytical tools:Proficiency with statistical analysis and quality tools like SPC, Pareto charts, and Fishbone diagrams is often necessary.
• Organizational skills:Strong planning, organization, and time management skills to handle multiple priorities and deliver results under pressure.
• 2+ years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a solar EPC or manufacturing environment.
• Must be able to repair modules at site like JB replacing. (Removing the faulty JB and fix the good JB ) manually.
• Experience with inline inspection systems and methodologies.
• Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust.
• Quality Engineer Certification.
• Green Belt (or higher) Certification.
• Certified Lead Auditor experience required.
• Must be willing to travel throughout India (~>30-40% travel within India)
• 8-10 yrs Experience in solar/PV manufacturing preferred