Software Support Engineer - Tier 3

Applied Materials, Inc.; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Applied Materials, Inc. is seeking a Software Support Engineer at the Bangalore site to provide Tier-3 software support.

The role involves analyzing complex customer issues, planning troubleshooting strategies, and coordinating with R&D, HW, and field teams to ensure reliable operation of semiconductor equipment software. The ideal candidate has 5+ years in technical support, strong English communication skills, and a degree in CS or engineering.

Qualifications

• Minimum 5 years experience in technical support or similar Tier 3 role.
• Excellent English—verbal and written.
• Bachelor’s or Master’s degree in computer science and/or engineering.
• Willingness to travel up to 20% and work off-hours as needed.

Responsibilities

• Function as a technical support Tier for software issues.
• Independently resolve complex customer issues by analyzing product and system problems.
• Provide troubleshooting plans and technical solutions to field and Tier-1/2 teams.
• Reproduce customer issues on internal systems and perform root cause analysis.
• Contribute to software development road maps and feature reviews; support customer demos.
• Perform on-site installations and software upgrades; assist local teams.

Skills

Technical troubleshooting

English proficiency

Learning capability

Travel readiness

Written communication

Education

Bachelor or Master in CS/Engineering

Tools

Microsoft Windows

Linux

Job description

## Software Support Engineer - Tier 3Apply: Bangalore,IND: Full time: Posted Today: R2628689**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location:Bangalore,INDYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies—like machine learning and AI—to craft novel software solutions that solve our customers’ high-value problems. Our Software Engineers are responsible for designing, prototyping, developing, and debugging software solutions for semiconductor equipment components and devices to ensure quality and functionality. You'll develop software documentation and test procedures, troubleshoot software problems, and communicate with internal customers to understand project requirements. As part of our team, you'll contribute your expertise in intricate systems, deciphering code, and anticipating software behaviors to ensure Applied remains the leader in the semiconductor and display sectors.**Software Support Engineer**We are looking for a highly talented Software Support Engineer to join our unique team. **What’s in it for you?**Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.**What you'll be doing:*** **Function as a technical support Tier for SW issues*** Contain all field SW escalations that don’t require code changes.* Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)* Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.* Reproduce customer issues on internal systems. Perform Root Cause Analysis.* Proactively identify points of failure and drive for resolution.* **Involvement in new SW development*** Take part in SW development road map milestones, new features reviews, and customer demos.* Provide support-related inputs to be included in the next versions.* Participate in new products introduction.* **On-site Projects:*** Perform new installations/SW upgrades.* Troubleshoot complex cases and support local teams.* **Support Infrastructure:*** Develop training programs for field engineers and end users.* Proactively drive support-related feature developments within the team.* Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods* **Customer Experience:*** Collect end-suer pain points and work on solutions.* **Develop in-house utilities**, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.**What should you have?**• Self-Learning capability and passion to learn new technology.• At least 5 years’ experience in Technical Support or a position of like Tier 3• Proven experience in learning and understanding multi-disciplinary, large-scale systems• Willingness to work off hours and weekends and willingness to travel up to 20%• Excellent English – verbal and written* Proven experience with Microsoft \\Linux operating systems.* Required education: Bachelor/master’s degree in computer science and/or engineering and/or other technical degree.* **Advantage: experience in SW development / SW testing and integration****Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 10% of the Time**Relocation Eligible:**YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.