Software Principal Engineer - SRE, Production Engineering

GoTo Meeting; India; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

GoTo Meeting is seeking a Senior Site Reliability Engineer in India to develop sophisticated systems and software to meet customer business goals. You will engage with engineering teams on product features and enhancements across Boomi's offerings.

Your responsibilities include automation of infrastructure, mentoring engineers, and ensuring production reliability through best practices. A solid background in AWS and observability practices are critical.

Join a diverse team dedicated to creating an inclusive environment where everyone can thrive.

Qualifications

• 7+ years of experience in software engineering, especially with large-scale systems.
• Experience with AWS services and cloud technologies.
• Strong understanding of reliability metrics and observability.

Responsibilities

• Detect, remediate and report on production incidents.
• Participate in on-call rotation for coverage.
• Automate the provisioning and maintenance of infrastructure.

Skills

Observability practices

SRE automation

API design and implementation

Collaboration

Tools

New Relic

Splunk

Ansible

Terraform

AWS

Job description

About Boomi and What Makes Us Special

Are you ready to work at a fast‑growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit the Boomi Careers page to learn more.

Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc. Magazine as one of the best workplaces. Our award‑winning, patented technology is transforming the world of integration by making enterprise‑class integration technology accessible and affordable to companies of all sizes. Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by Vanson Bourne, connected businesses are far outpacing their competitors. We help organizations connect everything and engage everywhere across any channel, device or platform. More than 18,000 organizations are using Boomi to run better, faster and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big. If you are passionate about solving hard problems, enjoy working with world‑class people and developing cutting‑edge technology, you should explore a career with Boomi.

What you'll achieve

As a Senior Site Reliability Engineer, you will be responsible for developing sophisticated systems and software based on the customer’s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting‑edge new product features and enhancements across various areas of Boomi offerings.

You will:

• Participate actively in detecting, remediating and reporting on production incidents, ensuring the SLAs/SLOs are defined and met.
• Participate in on‑call rotation to ensure coverage for planned/unplanned events.
• Engage with other engineering organizations to implement processes, identify improvements and drive consistent results.
• Work with your SRE and engineering counterparts for driving DR exercises, game days, training and other response readiness efforts.
• Collaborate with service engineering organizations to build and automate tooling, implement best practices on observability and manage the Boomi services in production while consistently achieving our market‑leading SLA.
• Improve the scalability and reliability of Boomi’s systems in production.
• Automate the provisioning and maintenance of Boomi’s infrastructure.
• Work independently with a minimal level of guidance from technical leadership.
• Mentor other Boomi engineers, including design collaboration and code reviews.

Essential Requirements

• Expertise in defining, measuring and improving reliability metrics (SLO/SLI/Error budgets).
• Strong in implementing observability practices (monitoring, logging, distributed tracing, etc.) preferably using New Relic and Splunk. Experience creating dashboards from scratch.
• Passionate about SRD automation and infrastructure platforms. Expert in developing Ansible playbooks and automation for infrastructure‑as‑code using Terraform and CloudFormation templates and Python.
• Experience conducting and automating DR exercises in AWS cloud, validating RPOs and RTOs.
• Strong understanding and working experience with AWS components.
• Ability to design and implement APIs for use by internal teams.

Desirable Requirements

• 7+ years’ experience in software engineering, supporting large‑scale software systems in production.
• Experience actively detecting, remediating and reporting on production incidents, ensuring SLAs/SLOs are defined and met while participating in on‑call rotation.
• Certified in cloud (AWS/Azure/GCP/Oracle) with experience using services such as compute, containers and databases.
• Experience in observability, creating dashboards for SLA/SLI/SLO.
• Experience in Ansible, Terraform and Python.
• A grasp of cloud‑native concepts, containerization best practices and security awareness in cloud – a strong plus.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we actively encourage diversity in backgrounds, thoughts, life experiences, knowledge and capabilities.

All employment decisions are based on business needs, job requirements and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [e-mail]. This inbox is strictly for accommodations; please do not send resumes or general inquiries.