Software Engineer, Platform & Reliability

Incisiv; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Ownership of platform from day one

Direct collaboration with founding team

Work on AI-native systems

Competitive salary based on experience

Job summary

A leading insights firm in Mumbai seeks a Software Engineer for Platform & Reliability. You will be responsible for maintaining the operational foundations of AI-powered analytics platforms while working closely with product teams. Your role involves setting up monitoring, ensuring system security, and participating in code development. The ideal candidate should have full-stack coding skills, experience in observability, and a proactive approach to problem solving. This position offers ownership from day one along with a competitive salary based on experience.

Qualifications

• Strong understanding of full-stack fundamentals necessary for coding.
• Demonstrated experience in setting up effective monitoring tools.
• General awareness of security practices for customer data.
• Systematic thinker. You notice when things are fragile and want to fix them.
• AI-specific observability tools (LangSmith, Helicone, etc.).
• Formal compliance frameworks (SOC 2, GDPR).

Responsibilities

• Own the reliability and operational foundations of AI-powered analytics platforms.
• Set up monitoring stacks and dashboards for debugging.
• Develop security and compliance practices for future frameworks.
• Codebase Consolidation: Identify opportunities to consolidate patterns across projects.

Skills

Full-stack fundamentals (React, TypeScript, Node, SQL)

Experience in monitoring and observability

Basic security awareness

Systematic thinking

AI-specific observability tools (LangSmith, Helicone)

Formal compliance frameworks (SOC 2, GDPR)

Tools

Sentry

Datadog

BetterStack

Job description

Software Engineer, Platform & Reliability

Incisiv is a leading insights firm dedicated to driving digital transformation within the consumer industry. Over 7,500 senior executives rely on Incisiv's annual agenda of curated insights and experiences. With 75+ clients across the consumer and technology value chain, Incisiv is trusted to define and refine digital transformation and AI strategies. The services offered include curated executive learning, market perspectives, digital maturity benchmarking, and strategic programs.

About the Role

We're building AI-powered analytics and generative platforms for industry insights.

As we scale, we need someone to own the reliability, observability, and operational foundations of our systems.

You'll work alongside our product engineer, who focuses on features and user-facing development. Your focus is everything that keeps the platform running well: monitoring, debugging, security, performance, and code quality. You'll also write code and contribute to product work, but your primary value is making sure our systems are solid, observable, and secure.

This is an early-stage hire. You'll set up the practices and infrastructure that let the rest of the team move fast without breaking things.

What You'll Work On

• Observability & Monitoring: Get our monitoring stack working properly (BetterStack, Sentry, etc.). Build dashboards that actually help us debug issues. Make production less of a black box.
• AI Operations: Track LLM usage and costs across providers. Log agent runs, catch failures, understand what's happening in our AI workflows.
• Security & Compliance Foundations: Set up the practices now that make SOC 2 achievable later. Access controls, data handling policies, audit trails.
• Codebase Consolidation: Look across our various projects and identify opportunities to consolidate, reuse, or productize common patterns.

Must Have

• Full-stack fundamentals (React, TypeScript, Node, SQL). You'll write code, not just configure tools.
• Experience setting up monitoring and observability. You've made Sentry, Datadog, or similar actually useful, not just installed.
• Basic security awareness. You know what "don't do stupid things with customer data" looks like in practice.
• Systematic thinker. You notice when things are fragile and want to fix them.
• AI-specific observability tools (LangSmith, Helicone, etc.)
• Formal compliance frameworks (SOC 2, GDPR)

Behavioral Fit

• Detail-oriented without being slow
• Proactive. You notice problems before they become emergencies.
• Good collaborator. You'll work closely with the product engineer and the founding team.
• Low ego. Willing to do unglamorous work that keeps things running.

What We Offer

• Ownership of the platform and reliability layer from day one
• Direct collaboration with the founding team and product team
• Work on AI-native systems with real observability challenges
• Competitive salary based on experience

If you believe you fit the profile, please send your résumé and a two-minute video introduction to [e-mail]. Applications without a video will not be considered.