Project Discovery & Design
- Participates in the discovery phase of small to medium‑size projects to develop high‑level design in partnership with product, project, business, and user experience teams.
Troubleshooting & Issue Resolution
- Gathers issue information (impact, criticality, root‑cause hypotheses) and performs root‑cause analysis to reduce future incidents.
- Engages support teams to resolve issues, develops solutions, drives development of an action plan, performs actions per the plan, interprets results, and documents outcomes online.
Complex Project Management
- Reviews project requirements, translates them into technical solutions, and researches alternative solutions.
- Determines solutions based on ROI and business value, gathers required documents, writes code, conducts unit testing, and communicates status and issues to stakeholders.
- Collaborates with cross‑functional teams, identifies opportunities, ensures sustainable solutions across implementation and use, troubleshoots issues and bug fixes, and delivers on‑time hand‑offs.
User Support & Guidance
- Responds to user questions, concerns, and issues regarding technical feasibility and implementation strategies.
- Researches needed solutions, determines implementation designs, provides guidance on new and enhanced systems, and directs users to appropriate contacts for out‑of‑scope issues.
Engineering Team Guidance
- Assists and directs small groups of two to three engineers (including offshore associates) by providing relevant documents, directions, examples, and timelines.
Requirements & Scoping Analysis
- Uses traceability matrix, risk analysis methodologies, cost analysis, business objectives, requirement classification, and user stories.
- Understands business, stakeholder, and technical requirements, prepares a traceability matrix, and maintains traceability between business, functional, design, and test cases.
- Contributes to creation of user stories for components/module/simple requirements (e.g., scalability) in agile contexts.
Coding
- Applies coding standards and guidelines in languages such as JavaScript, Python, C# and frameworks like ActiveX, .Net, Cocoa, Android, etc.
- Creates or configures minimalistic code for entire components/applications, ensuring met functional, non‑functional, availability, and scalability needs.
- Assists in language and tool selection (e.g., Monday.com, Linx, Embold) for coding/configuration.
- Builds automation scripts for CI/CD, testing or other processes, implements telemetry features, and enforces security policy requirements during development.
Testing
- Prepares test cases, test objectives, test strategies, and test types using tools such as Selenium, Jira, Eggplant.
- Maps customer requirements to test objectives, creates and executes test cases to detect errors and defects in components/modules.
Defect Management & Troubleshooting
- Tracks and analyses defects, carries out regression testing, and applies corrective actions for all code changes.
- Analyzes past defects to prevent recurrence and troubleshoots performance and availability bottlenecks.
DevOps Orientation
- Conducts complex maintenance procedures for applications, monitors performance with appropriate metrics, and performs corrective, adaptive, and perfective maintenance.
- Analyzes application logs and performance data, evaluates change requests for feasibility, and applies system performance, security, integration, and data migration best practices.
Program Monitoring
- Tracks program metrics, generates program reports and logs, and ensures adherence to continuous integration/deployment processes.
Coordination & Oversight
- Develops and maintains relationships with key stakeholders, supports plans and initiatives, identifies and communicates goals, builds accountability, tracks progress, and identifies improvement opportunities.
Supervision & Development
- Supplies supervision and development opportunities for associates through hiring, training, mentoring, role assignment, recognition, and fostering belonging in the workplace.
Compliance & Ethics
- Ensures compliance with company policies and procedures, supports the company mission, values, and ethics, implements related action plans, and promotes an open door policy for guidance on ethics and compliance.
Corporate Values
- Respect the Individual: Encourages respect for all, builds high‑performing teams, embraces differences, creates a supportive workplace, drives positive experiences, and retains top talent.
- Act with Integrity: Maintains the highest standards of ethics and compliance, models company values, supports regenerative initiatives, follows laws and policies, and encourages accountable behavior.
- Serve our Customers and Members: Delivers expected business results with customer focus, applies an omni‑merchant mindset, adopts a holistic perspective using data and analytics, and ensures an everyday low‑cost mindset.
- Strive for Excellence: Raises the bar, seeks continuous improvement, fosters learning and innovation, encourages risk‑taking, and strengthens resilience in the face of setbacks.
Minimum Qualifications
- Option 1: Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or a related field and 2 years of experience in software engineering or a related area.
- Option 2: 4 years of experience in software engineering or a related area.
Preferred Qualifications
- Master’s degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or a related area.
- Knowledge of accessibility best practices, WCAG 2.2 AA standards, assistive technologies, and integration of digital accessibility seamlessly to support an inclusive culture.
Location
Primary Location: Tower 1, Part Of 1st, 2nd to 4th Flrs, Intl Tech Park Radial Road (radial It Park Pvt Ltd), India