Software Engineer II - DevOps

Keywords Studios; Pune District; On-site; USD 6,762 - 13,524; Full time

Benefits offered by this job

Worker's insurance

Paid Time Off

Hybrid setup

Other employee benefits

Job summary

Join a forward-thinking company that is at the forefront of engineering innovation! As part of the Foundation team, you will play a pivotal role in building, deploying, and scaling essential tools and infrastructure that empower engineers across the organization. This role offers an exciting opportunity to work with cutting-edge cloud technologies, automate processes, and ensure high availability of services. If you have a strong background in systems and a passion for making complex systems more efficient, this is the perfect opportunity for you to make a significant impact in a dynamic and collaborative environment.

Qualifications

• 5+ years of experience with systems and cloud technologies.
• Strong programming skills with a focus on scripting languages.

Responsibilities

• Automate and scale Helpshift cloud infrastructure.
• Own production services and ensure monitoring coverage.
• Architect projects to reduce repetitive tasks.

Skills

UNIX-like operating systems

Python

Shell scripting

Perl

Networking (TCP/IP)

Monitoring tools

Automation tools (Ansible, Puppet)

Cloud Computing (AWS, GCP)

NoSQL databases (MongoDB)

RDBMS (PostgreSQL)

Queuing systems (Kafka, RabbitMQ)

Big data platforms (Hadoop)

Job description

The Foundation team is at the core of Helpshift engineering. We provide the foundation for the engineers to reliably build, deploy, and scale Helpshift products. We’re responsible for creating, maintaining, and scaling tools (software and systems) used by many teams for critical workloads.

Foundation team works in the following areas:

1. DevOps
2. Developer Experience (Deployment, Dev Tools & Core Libraries)
3. Core Infrastructure (Scalability, Performance & Optimisation)
4. Security & Compliance
5. Engineering Processes

You’ll be on a team that maintains, builds, and scales infrastructure that will be used by the rest of the engineering. You’ll make decisions with a significant impact on Helpshift. There is a lot of work to do to make Helpshift engineers’ work easier and our core infrastructure even more reliable than it is today, and we’d love for you to be part of it. We’re close to the people using our systems, so we constantly get feedback that we can use to make them better.

We’re looking for people with a strong background in systems. We’d love to hear from you whether you’re a seasoned systems developer or whether you’ve just learned you might like working with databases and large-scale systems.

Responsibilities:

1. Understand, automate, and scale Helpshift cloud infrastructure. This will involve learning and working with various cloud technologies, scripting languages, and CM tools.
2. Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.
3. Architect and implement projects that reduce or eliminate repetitive and administrative tasks.
4. Ensure all services and infrastructure are Highly Available, with Disaster Recovery in place.
5. Performance engineering for backend services and stores such as MongoDB, Elasticsearch, Kafka, HAProxy.
6. Work in a lean team, with a focus on getting things done.

Minimum Requirements:

1. In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).
2. Relevant experience of 5+ years and above.
3. Good programming skills with a focus on scripting (Python, Shell, Perl).
4. Good fundamental knowledge of networking (TCP/IP, firewalls, routing).
5. Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.
6. Experience with automation tools like Ansible, Puppet, Fabric.
7. Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.
8. Have an automation mindset and ability to reason and work with complex systems.
9. Experience with managing NoSQL (MongoDB) and RDBMS (PostgreSQL).
10. Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop).
11. Ability to analyze bottlenecks in architecture and quickly debug to reach resolution for issues.

Benefits:

1. Hybrid setup
2. Worker's insurance
3. Paid Time Off
4. Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.