Software Engineer II

Equifax; Thiruvananthapuram; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Equifax Inc. is seeking creative, high-energy software engineers with hands-on development skills to work on meaningful projects. You will join a team of engineers working with leading-edge technology and be part of a fast-paced, 24/7 incident response culture.

The role emphasizes incident management, monitoring of Linux environments, RCA diving, deployment maintenance, and cross-team collaboration. A strong background in IT support and cloud platforms is valued.

Competenze

• Bachelor's degree or equivalent experience.
• 2–5 years of IT support experience.
• 2+ years of Linux scripting and troubleshooting within SLA.
• 2+ years experience with cloud-based solutions (AWS, Azure, or GCP).
• Customer service oriented with strong problem-solving attitude.
• 2+ years experience with software testing, performance, and quality engineering techniques.

Mansioni

• Provide 24/7 rotational incident response and on-call coverage.
• Investigate, debug, and resolve Tier 2/3 incidents to meet SLA.
• Monitor microservices and Linux servers to identify performance issues.
• Perform root cause analysis and drive permanent resolutions.
• Handle environment/configuration changes, deployments, and backups.
• Collaborate with development teams to escalate and close defects.
• Create and update runbooks and SOPs for incident resolution.

Conoscenze

Linux scripting

Troubleshooting

Incident response

Monitoring

Communication

Formazione

Bachelor's degree or equivalent

Strumenti

Jira

ServiceNow

Descrizione del lavoro

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

What you’ll do

• Rotational 24/7 Coverage: Provide dedicated hands-on support and incident response in a 24/7 rotational shift environment (including night shifts, weekends, and on-call rotations).
• Incident Management & Triage: Investigate, debug, and resolve Tier 2/Tier 3 technical issues, production tickets, and application anomalies reported in Jira/ServiceNow to ensure strict SLA compliance.
• Monitoring & System Health: Continuously monitor microservices, system integration flows, and Linux server environments to proactively identify performance bottlenecks and system failures.
• Root Cause Analysis (RCA): Perform deep-dive log analysis and post-incident root cause investigations for complex outages, driving permanent resolution items across engineering teams.
• Environment & Deployment Maintenance: Execute standard operational tasks including environment configuration changes, system updates, application deployments, file backups, and routine health checks.
• Escalation & Collaboration: Serve as the primary operational liaison to core development teams—escalating unresolvable software defects while driving cross-team action items to completion.
• Runbooks & Documentation: Create and update technical documentation, system runbooks, and SOPs to streamline incident resolution and team onboarding.

What experience you need

• Bachelor's degree or equivalent experience
• Minimum 2 to 5 years of experience IT support
• 2+ years experience working with Linux scripting, troubleshooting, resolving issues within SLA.
• 2+ years of experience with cloud-based solutions such as AWS, Azure, or Google Cloud Platform.Customer service oriented with good problem solving attitude
• 2+ years experience with software testing, performance, and quality engineering techniques and strategies

What could set you apart

• Linux/Unix Systems Expertise: Strong hands-on experience navigating Linux/Unix environments, conducting log analysis, managing file permissions/processes, and utilizing system diagnostic tools.
• Scripting & Automation: Proficiency in shell scripting (Bash, Python) for log parsing, task automation, and routine operational maintenance.
• Database & Querying: Working knowledge of SQL queries to inspect backend data, verify data integrity, and diagnose database performance issues during incidents.
• Java & Code Inspection: Practical experience reading, understanding, and tracing Java applications to debug stack traces, identify logic issues, and isolate backend bugs during production incidents.Troubleshooting & Debugging: Strong analytical skills to trace errors across distributed systems, RESTful APIs, microservices, and network connections.
• Communication: Clear technical communication skills to relay system updates, incident reports, and feature demos to internal stakeholders.