Software Engineer II

Zendesk Technologies Private Limited (India); Pune District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Zendesk Technologies Private Limited (India) is seeking a Software Engineer II for the Agent Workspace UI. You will drive the modernization of our frontend monolith by building rich, scalable features with React, Redux, TypeScript, and GraphQL, collaborating with product managers, designers, and backend engineers to deliver seamless user experiences.

You will write clean, well-tested code, participate in code reviews, and address frontend performance bottlenecks while advocating best practices

Qualifications

• 1–2 years of frontend development experience in SaaS or complex web apps.
• Strong expertise in JavaScript and TypeScript, with React, Redux, and React Router knowledge.
• Experience with GraphQL APIs and integrating them into frontend apps.
• Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint).

Responsibilities

• Develop frontend features for Agent Workspace UI using React/TypeScript.
• Collaborate with product, design, and backend engineers to deliver solid UX.
• Write clean, maintainable, and well-tested code; participate in reviews and pair programming.
• Identify and resolve frontend performance bottlenecks; ensure accessibility and cross-browser compatibility.

Skills

JavaScript/TypeScript

React ecosystem

GraphQL APIs

Frontend tooling

Responsive design

Automated testing

Strong communication

Ember.js

Cloud platforms

Open source

Tools

Webpack

Babel

ESLint

Job description

Software Engineer II Job Description - Agent Workspace UI

What you get to do every day: Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL. Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems. Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack. Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards. Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces. Evangelize best practices in frontend development, including state management, component architecture, and testing strategies.

What you bring to the role

• 1 to 2 years of professional experience focused on frontend development, ideally in SaaS or complex web application environments.
• Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.).
• Experience working with GraphQL APIs and integrating them effectively into frontend applications.
• Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.).
• Solid understanding of responsive design, cross-browser compatibility, and accessibility standards.
• Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end).
• Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required.
• Bonus: Contributions to open source frontend projects or active participation in frontend communities.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Equal Opportunity and Accommodations

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

If you encounter suspicious messages, do not respond and report them to [e-mail].

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [e-mail].