Software Engineer - Client Success

LogiNext; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading tech firm in Mumbai is looking for a Client Success Engineer to join their engineering team. This role involves resolving technical issues across their SaaS product suite while maintaining service level agreements. The ideal candidate will possess strong experience in Java, web applications, and have excellent problem-solving skills. The position requires collaboration with various teams and support duties may include weekend availability.

Qualifications

• 2+ years of development experience in scalable and distributed enterprise applications.
• Experience in developing web applications using Java/J2EE, JPA, Spring framework, and RESTful web services.
• Excellent coding skills in Java.

Responsibilities

• Troubleshoot application and software related issues and determining the root cause for the issues.
• Provide code level enhancements, production, and technical support to clients.
• Manage and prioritize multiple work requirements to meet deadlines.

Skills

Java

Spring

RESTful web services

MongoDB

MySQL

AWS

Python

HTML5

CSS3

jQuery

AngularJS

D3.js

Education

Bachelor’s degree in Computer Science or related field

Job description

LogiNext is looking for a technically savvy and experienced Client Success Engineer to be part of the engineering team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.

Responsibilities

• Be hands‑on, adopt a practical approach to software and technology. eg: JAVA, Spring, RESTful web services, Mongo, RDBMS, AWS, Python etc
• Provide code level enhancements, production and technical support to LogiNext’s enterprise clients.
• Work on defined SLA’s to make sure that our client receives the best of the services.
• Troubleshoot application and software related issues and determining the root cause for the issues
• Work with the existing product development & DevOps engineering team to develop highly scalable products
• Must be able to manage and prioritize multiple work requirements to meet deadlines
• Ability to work independently and in a team environment

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• 2+ years of development experience in scalable and distributed enterprise applications
• Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services
• Excellent coding skills in Java
• Experience in MySQL, MongoDB, etc.
• Experience in front‑end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred
• Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership
• Excellent written and oral communication skills, judgment and decision‑making skills, and the ability to work under continual deadline pressure.
• Provide support on weekends on a rotational basis