Software Engineer 2

Ensemble Health Partners; Hyderabad; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Ensemble Health Partners India is seeking an Engineer II, Software (AI) in Hyderabad, hybrid work model. You will support intelligent virtual agent development, implementation, and maintenance within telephony systems, collaborating with telephony engineers and customer experience specialists to align IVA with business objectives.

You will work with AI teams to enhance IVA capabilities, ensure scalability, reliability, and security for high call volumes, and leverage cloud platforms and RESTful

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficiency in Python, Java, or C++.
• Experience with speech-to-text technologies (Google Speech API, Deepgram, Azure).
• Knowledge of NLP concepts.
• Familiarity with Generative AI models (GPT-4, BERT).
• Experience designing Voice User Interfaces (VUI).
• Cloud platforms: AWS, Google Cloud, Azure.
• Experience with RESTful APIs and web services.

Responsibilities

• Advocate for our users and empathize with their needs.
• Collaborate with telephony teams to implement IVA capabilities.
• Ensure smooth integration with telephony protocols and IVR platforms.
• Partner with customer experience teams to design intuitive conversational flows.
• Incorporate user feedback to refine IVA performance.
• Work with AI teams to enhance understanding and scalability, ensuring security for high call volumes.
• Leverage analytics to monitor call metrics and agent effectiveness.
• Use insights to implement iterative enhancements.

Skills

Python

Java

C++

Speech-to-text

NLP

Generative AI

VUI Design

GPT-4 / BERT

RESTful APIs

Cloud platforms

Five9 AI Studio IVA

Soft skills

Problem solving

Communication

Adaptability

Agile teamwork

Education

Bachelor’s degree or Equivalent Experience

Tools

Five9 AI Studio IVA

Job description

Job Title: Engineer II, Software (AI)

Experience

4-6 Years

Job Location

Hyderabad, Hybrid

Company Overview

Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real-world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long-term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact.

Position Overview

Support Intelligent Virtual Agent development, implementation and maintenance of advanced conversational AI into telephony systems to enhance customer interactions. You will work closely with cross functional teams, including telephony engineers and customer experience specialists to ensure the virtual agent aligns with business objectives and delivers seamless user experience.

Roles & Responsibilities

• Advocate for our users and empathize with their needs.
• Engineer should collaborate with telephony teams to implement intelligent virtual assistant (IVA) capabilities within existing systems.
• Ensure smooth integration with telephony protocols, IVR platforms and backend systems for robust call handling.
• Partner with customer experience teams to design conversational flows that are intuitive and user centric.
• Incorporate feedback from users to continuously refine the virtual agents performance.
• Work closely with AI teams to enhance the virtual agent’s understanding and responsiveness and optimize system scalability, reliability and security for handling high call volumes.
• Leverage analytics to monitor key metrics such as call resolution rates, customer satisfaction and virtual agent effectiveness.
• Use insights to identify areas for improvement and implement iterative enhancements.

Required Skills

• Bachelor’s degree or Equivalent Experience
• Programming Languages: Proficiency in Python, Java, or C++.
• Speech Recognition: Experience with speech-to-text technologies like Google Speech API, Deep gram, or Microsoft Azure Speech.
• Natural Language Processing (NLP): Knowledge of NLP concepts
• Generative AI Models: Familiarity with integrating models like GPT-4, BERT, or other transformer-based architectures.
• Voice User Interface (VUI) Design: Skills in designing and optimizing voice user interfaces. Prefer candidates with experience with Five9 AI Studio IVA platform
• Machine Learning: Understanding of machine learning algorithms and frameworks API Integration: Experience with RESTful APIs and web services.
• Cloud Platforms: Proficiency in cloud services like AWS, Google Cloud, or Azure for deploying AI models.
• Soft Skills
• Problem-Solving: Strong analytical and problem-solving abilities.
• Communication: Excellent verbal and written communication skills to collaborate with cross-functional teams.
• Adaptability: Ability to quickly learn and adapt to new technologies and methodologies.
• Teamwork: Experience working in agile development environments and collaborating with diverse teams.

Nice to Have

• Knowledge and/or experience designing for healthcare.
• Digital agency experience.
• Experience in quantitative data analysis.
• Ability to create Figma design libraries.
• Experience with Pendo software

Why Join US?

• Work on real-world healthcare and technology challenges, powered by emerging technologies and a strong innovation mindset.
• Be part of a fast-growing, people-first organization where your work creates measurable impact.
• Grow continuously with structured learning, certifications, and industry-recognized development programs.
• Collaborate with high caliber teams that value ownership, trust, and accountability.
• Grow alongside an organization that’s scaling with purpose and clarity. Be part of a fast-scaling Global Capability Center with meaningful global responsibility.

Benefits

• Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well-being beyond the workplace.
• Accidental insurance coverage for the associate that adds an extra layer of security.
• Professional development programs with reimbursement support to help you upskill and grow with confidence.
• A workplace that is fully compliant with labor laws, including maternity and paternity benefits.
• Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.
• Benefits designed to support you at different stages of life and career, not just on day one.