Software Development Engineer - Service Management

Microland; Bengaluru; On-site; INR 12,00,000 - 20,00,000; Full time

Job summary

A leading IT service provider in India is seeking an experienced IT professional with ServiceNow expertise. The ideal candidate will have over 7 years of experience, with a strong focus on application development and system administration in ServiceNow. Responsibilities include administering the platform, troubleshooting issues, and documenting processes. Strong JavaScript skills and relevant certifications are essential for this role.

Qualifications

• 7+ years of IT experience, including application development in ServiceNow.
• 4-5 years of experience in Admin/Developer Capacity in ServiceNow.
• Intermediate skill in JavaScript and experience with XML.
• Ability to implement and support single sign-on (SSO).
• Strong understanding of enterprise IT architecture.

Responsibilities

• Administer and develop ServiceNow in a production environment.
• Troubleshoot L2/L3 issues related to ServiceNow.
• Document processes and procedures implemented into ServiceNow.
• Document processes and procedures in ServiceNow.

Skills

JavaScript

ServiceNow

Managerial Skills

Troubleshooting

Cloud Technologies

Web Applications

Education

Bachelor's degree

Tools

ServiceNow

JavaScript

XML

Job description

Required Skills

Technology | Programming Languages | Javascript (JS)

Technology | IT Service Management Tools | Servicenow

Behavioral | Aptitude | Managerial Skills

Education Qualification

Any Graduate

Certification Mandatory / Desirable

Technology | ServiceNow | Certified Implementation Specialist - ITSM

Job Description

• Bachelor s degree with 7+ years of professional information technology experience with systems analysis and application development experience, including administration, implementation, integration, and configuration in ServiceNow
• 4-5 years of experience of ServiceNow with the ServiceNow platform in an Admin/Developer Capacity administering an enterprise-wide, multi-tier ServiceNow production environment, including the delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates
• Experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, and custom reporting, custom CMS/ Employee Self Service portals
• Expert knowledge and hands on experience of ServiceNow Application
• Comfortable deploying ServiceNow in a multi-datacenter environment
• Aptitude to troubleshoot L2/L3 problems as they relate to ServiceNow Application
• Well versed with documenting process and procedures implemented into ServiceNow
• Experience upgrading within ServiceNow application
• Experience architecting and designing ServiceNow Application
• Support Single-Sign On instances
• Intermediate skill with JavaScript required for process development and automation; experience with XML
• Ability to come up with solutions for improving procedures and workflows
• Search, populate, and customize the knowledge base
• Strong understanding of cloud technologies, web applications, networks, protocols and email (SMTP, POP3).
• Understanding of enterprise IT architecture.
• Working knowledge of relational databases.

Desired Skills / Certification

• ServiceNow Certified Developer
• ServiceNow Certified Admin