Software Developer I - ServiceNow

Bristol Myers Squibb; Hyderabad; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Bristol Myers Squibb in Hyderabad is seeking a Software Developer I - ServiceNow to design and maintain the ServiceNow platform, delivering new features and fixes to optimize operations and user experience. You will collaborate with IT teams, stakeholders, and developers to implement solutions that enrich the platform.

The role requires 2-3 years of ServiceNow experience across ITSM, ITAM, ITOM, IRM (GRC/TPRM), and HRSD, strong analytical and communication skills, and the ability to work

Qualifications

• Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 2–3 years of ServiceNow experience across ITSM/ITAM/ITOM/IRM (GRC/TPRM)/HRSD.
• Strong analytical and problem-solving abilities; excellent communication and collaboration.

Responsibilities

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
• Support and identify opportunities for continuous improvement
• Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities
• Communicate status updates to stakeholders and manage expectations
• Conduct User Acceptance Testing (UAT) to ensure the requirements are met
• Engage and the support business services and ensure adherence to technology standards across capability delivery teams including service providers
• Work closely with cross-functional teams to deliver ServiceNow solutions.
• Work with the development team to troubleshoot and resolve issues/incidents.
• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.

Skills

ServiceNow

Analytical skills

Communication skills

Independent worker

Multitasking

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

GRC/TPRM (IRM)

ServiceNow HRSD

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

This position plays a key role in designing and maintaining ServiceNow. The person in this role will be responsible to deliver new technology features and support fixes to optimize BMS ServiceNow Operations and functional enhancements. You will collaborate with stakeholders and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
• Support and identify opportunities for continuous improvement
• Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities
• Communicate status updates to stakeholders and manage expectations
• Conduct User Acceptance Testing (UAT) to ensure the requirements are met
• Engage and the support business services and ensure adherence to technology standards across capability delivery teams including service providers
• Work closely with cross-functional teams to deliver ServiceNow solutions.
• Work with the development team to troubleshoot and resolve issues/incidents.
• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 2-3 years of ServiceNow experience
• Experience with ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
• Excellent communication and collaboration abilities to work effectively with cross-functional teams
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
• Makes decisions while understanding the team’s work and how it fits intothe broader enterprise
• Demonstrates awarenessof functional business context and the impact on their own work
• Identifies opportunities to improve and grow, balancingperformance feedback and careerdevelopment
• Displays understandingofperformance metrics driving the team’s goals and questions the externalenvironment and its’ implication on the goals andstrategies
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1604126 : Software Developer I - ServiceNow