Soft Service Executive

CIEL HR; Ahmedabad District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A facilities management company in Ahmedabad is seeking a Supervisor for soft services operations. The role involves ensuring cleanliness and hygiene across various outsourced services, monitoring service delivery quality, and addressing client complaints. The ideal candidate will have experience in supervising operations, a strong grasp of housekeeping standards, and the ability to effectively coordinate with vendors and internal departments. This position requires adherence to health and safety regulations while supporting sustainability initiatives.

Qualifications

• Experience in supervising operations within a facilities management context.
• Strong understanding of housekeeping and maintenance standards.
• Ability to coordinate with multiple stakeholders.

Responsibilities

• Supervise daily soft services operations and ensure quality.
• Maintain cleanliness standards across various service teams.
• Address and resolve client complaints promptly.

Job description

• Supervise and coordinate daily soft services operations across the site.
• Ensure the housekeeping, pest control, landscaping, and other outsourced service teams maintain cleanliness and hygiene standards.
• Monitor the quality of service delivery through regular inspections and audits.
• Coordinate with vendors, contractors, and internal departments for smooth execution of services.
• Address and resolve client or occupant complaints promptly.
• Ensure compliance with company policies, health & safety, and statutory regulations.
• Maintain stock and inventory levels for cleaning materials and consumables.
• Prepare daily/weekly/monthly reports on service performance and elevate issues when needed.
• Assist in training new staff and ensure compliance with operational procedures.
• Support sustainability and waste management initiatives as per organizational goals.