SMB Growth Manager

Google Inc.; Hyderabad; On-site; INR 350,000 - 800,000; Full time

Job summary

Google is seeking a Vendor Performance Manager to lead vendor sales management within Google Customer Solutions. You will analyze vendor performance, present insights to sales leadership, and drive initiatives to improve vendor operations across global markets.

The role aligns to the AUNZ market and may require working non-standard hours. You will interact with vendor teams and Google leaders to ensure top performance and program success.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years in operations or business management and vendor management.
• 7 years of experience using analytics or applying project management tools.

Responsibilities

• Build quarterly strategy in collaboration with vendor leaders and monitor weekly sales performance.
• Ensure vendor service quality against SLA and KPIs via audits and reviews.
• Develop influential relationships with vendor sales management and set expectations.
• Provide on-the-ground feedback to land vendor operations improvement initiatives.
• Find opportunities for cross-GCS collaborations to enable smooth customer outreach.

Skills

Vendor management

Analytics

Project management

Operations management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Project management tools

Job description

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in operations or business management, and vendor management.
  
• 7 years of experience using analytics or applying project management tools to address business issues.
  

Preferred qualifications:

• Project Management certifications such as PMP, Six Sigma, etc.
• Experience with managing digital advertising, Google Ads, campaign building and optimization.
• Experienced with the GCS Incentive system (Points, UAAs, Spend Bands, Offerings, etc).
• Experience in early customer lifecycle stages (i.e. Onboarding and Acquisition).
• Understanding of selling best practice and techniques (e.g., objection handling, competitive selling).
• Excellent sales performance analysis skills, along with the ability to manage sales activities and metrics, diagnose performance issues, and translate insights into recommendations.

About the job

As a Vendor Performance Manager (VPM), you will play a critical role on the frontlines of Google Customer Solutions (GCS) vendor sales management. You will be the principal stakeholder for your vendor management team, influencing and holding them accountable to deliver excellent sales performance and quality while enabling site-program success with targeted support.

You will be responsible for analyzing vendor performance and presenting key insights to Google sales leadership, supporting initiatives to improve GCS vendor operations, and sharing best practices with vendor management and Google teams across global markets and lines of business.

This role is aligned to the AUNZ market and will require working non standard hours.The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.

Responsibilities

• Build quarterly strategy in collaboration with vendor leaders, monitor weekly sales performance metrics, and share key market performance insights with Google sales leadership via weekly updates and monthly reviews.
• Ensure vendor service quality against contracted Service Level Agreement (SLA) and Key Performance Indicators (KPIs) by conducting regular call audits, calibration sessions, and quality reviews.
• Build influential, trusted partner relationships with vendor sales management (e.g., Senior Manager), communicating rigorous expectations for delivering against program-specific agreement terms while providing appropriate support, best practices, and guidance.
• Provide critical on-the-ground feedback and support to land vendor operations improvement initiatives led by central Google teams.
• Find opportunities and execute on cross GCS collaborations to enable smooth customer outreach, graduations, and more.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not convey an acquired right.