Site Reliability Engineer II

Backblaze External Website; Bengaluru; Hybrid; INR 1,200,000 - 1,600,000; Full time

Job summary

Backblaze External Website is seeking a Site Reliability Engineer II to ensure the stability and reliability of our services. The role involves building automation, maintaining observability, and collaborating across teams to embed reliability practices.

The ideal candidate will have a Bachelor's degree in Computer Science or a related field and 2–4 years of experience in site reliability or operations. Proficiency in Linux and familiarity with cloud platforms like AWS or Azure is preferred.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 2–4 years of experience in site reliability, systems engineering, or operations.
• Exposure to large-scale, production-grade systems.

Responsibilities

• Support the availability and durability of critical services.
• Monitor service health with SLIs, SLOs, and error budgets.
• Develop automation for operational tasks.

Skills

Linux systems administration

Python scripting

Monitoring and alerting

Containers (Kubernetes, Docker)

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

2–4 years in site reliability or systems engineering

Tools

Terraform

Ansible

Jenkins

Prometheus

Grafana

Job description

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud – managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

About the Role

We are seeking a Site Reliability Engineer II (SRE II) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer‑facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day‑to‑day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort.

Key Responsibilities

Service Reliability & Operations

• Support the availability and durability of critical services across production environments.
• Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk.
• Participate in on‑call rotations, incident response, and post‑incident reviews to drive service improvements.
• Follow established ITIL/OSS processes (incident, change, problem, and capacity management).

Automation & Tooling

• Develop automation for common operational tasks, reducing manual intervention and toil.
• Contribute to monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK).
• Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins).
• Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency.
• Partner with engineering, product, and operations teams to support resilient system design and operations.
• Assist in capacity planning and disaster recovery exercises.
• Work with vendors and service providers to troubleshoot service issues and track SLA performance.
• Document systems, share learnings, and help grow a reliability‑minded engineering culture.
• Contribute to playbooks, runbooks, and operational documentation.
• Identify recurring issues and propose long‑term improvements.
• Promote reliability‑focused practices within development and operations teams.

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 2–4 years of experience in site reliability, systems engineering, or operations.
• Exposure to large‑scale, production‑grade systems.

Technical Skills

• Solid Linux systems administration and troubleshooting skills.
• Familiarity with service reliability concepts – monitoring, alerting, incident response, and root cause analysis.
• Proficiency in at least one scripting language (Python, Bash, or Go).
• Understanding of containers (Kubernetes, Docker) and microservices concepts.
• Knowledge of incident response and operational best practices.

Preferred Attributes

• Experience in a SaaS, service provider, or distributed systems environment.
• Familiarity with ITIL/OSS practices and SLO/SLA’s.
• Strong problem‑solving skills and willingness to learn new technologies.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Ability to work independently, take ownership, and drive projects from problem discovery through resolution.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio‑economic status, ability, veteran status, and education.