Site Reliability Engineer - 2

Booking Holdings (NASDAQ: BKNG); Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Booking Holdings in Bengaluru, India is seeking experienced software professionals to build scalable applications, design robust architectures, and own services from development through production.

You will collaborate with cross-functional teams to improve observability, incident response, and continuous quality, applying patterns and best practices to deliver reliable software.

Qualifications

• Experience building software applications using relevant languages and patterns.
• Ability to evaluate architecture options considering cost, requirements and tech trends.
• Ownership of services end-to-end from deployment to operations.
• Proven incident response and postmortem process involvement.
• Ability to reduce toil through automation and improved workflows.
• Strong observability mindset with metrics and alerting best practices.
• Structured thinking to identify root causes and SMART improvements.
• Experience driving continuous quality and process improvements.
• Clear, effective communication across teams and stakeholders.
• Ability to guide architectural decisions for scalable systems.

Responsibilities

• Own a service end-to-end: monitor health, metrics, and performance.
• Refine architecture and design patterns to meet evolving needs.
• Lead incident management and drive post-incident actions.
• Reduce toil via automation, tooling, and process improvements.
• Collaborate with teams to improve observability and reliability.
• Contribute to runbooks, documentation, and knowledge sharing.
• Communicate clearly with stakeholders to align on goals.

Skills

Building software apps

Software systems design

End to end ownership

Incident management

Automation & toil

Observability & monitoring

Critical thinking

Process improvement

Effective communication

Architectural guidance

Job description

• Building software applicationsIs responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business areaIs responsible to refactor and simplify code by introducing design patterns when necessaryIs responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategyHas sufficient knowledge to write readable and reusable code by applying standard patterns and using standard librariesHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices
• Software Systems DesignHas sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologiesHas sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systemsHas sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standardsHas sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements
• End to End System OwnershipHas sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violatedHas sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocsHas sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworksIs responsible to independently manage an application or service by working through deployment and operations in productionHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises
• Technical Incident ManagementHas sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues
• Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency
• Monitoring and Alerting improvementsHas sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planningHas sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics
• Critical ThinkingIs responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.
• Continuous Quality and Process ImprovementHas sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.
• Effective CommunicationHas sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audienceHas sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listeningHas sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques
• Architectural GuidanceHas sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscapeHas basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder

Key Responsibilities

• Building software applicationsIs responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business areaIs responsible to refactor and simplify code by introducing design patterns when necessaryIs responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategyHas sufficient knowledge to write readable and reusable code by applying standard patterns and using standard librariesHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices
• Software Systems DesignHas sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologiesHas sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systemsHas sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standardsHas sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements
• End to End System OwnershipHas sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violatedHas sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocsHas sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworksIs responsible to independently manage an application or service by working through deployment and operations in productionHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises
• Technical Incident ManagementHas sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues
• Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency
• Monitoring and Alerting improvementsHas sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planningHas sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics
• Critical ThinkingIs responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.
• Continuous Quality and Process ImprovementHas sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.
• Effective CommunicationHas sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audienceHas sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listeningHas sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques
• Architectural GuidanceHas sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscapeHas basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder

Communication.Stakeholder

• Track Members
• Product Stakeholders
• Peers

Communication.Type

• Cooperation - Information
• Cooperation - Persuasion
• Cooperation - Persuasion

Communication.Frequency

• Continuous
• Frequent
• Frequent

Level of Education.Level of Education

• Bachelor degree

Years of relevant Job Knowledge.Years of relevant Job Knowledge

• Broad Job Knowledge (3 - 5 years)

Requirements Of Special Knowledge/skills

• Building Software Applications
• Software System Design
• End to End System Ownership
• Technical Incident Management
• Operations (Automation & Toil)
• Observability (Monitoring & Alerting)
• Critical Thinking
• Continuous Quality & Process Improvement
• Effective Communication
• Architectural Guidance
• Click here for the full CF: https://docs.google.com/document/d/1k_0_5vlg70WutoD3B0TYKkK4MOyzWdzLAZ_e3wm8DZ8/edit

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.