Site Reliability Engineer

Infosys; Nagpur District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys is seeking an experienced SRE/Observability professional in Nagpur to interface with clients for quality assurance, issue resolution and delivering high-availability services. The role emphasizes hands-on with Dynatrace, Grafana, and ELK/OpenSearch, along with incident management and automation.

Ideal candidates bring 5+ years of production ops experience, runbook authoring skills, and a track record in reducing toil while delivering reliable systems for 24x7 environments.

Qualifications

• 5+ years in SRE/Observability/Production Ops for 24?7 environments.
• Deep hands-on with Dynatrace (services, Davis AI, tagging, baselines, anomaly detection), Grafana (dashboards, alerting), ELK/OpenSearch (pipelines, index strategy, alerts).
• Proven delivery of SLO/SLI programs, alert strategy, and toil reduction.
• Experience implementing alert enrichment, correlation, and routing to ticketing/ChatOps.
• Strong runbook authoring and auto-remediation (shell/Python/Ansible/PowerShell).

Responsibilities

• As part of the Infosys delivery team, interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction.
• Understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain.
• Participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews.
• Lead and guide teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to guidelines and processes.
• Contribute to building efficient programs/systems and help clients navigate their digital transformation journey.

Job description

Educational Requirements

Bachelor of Engineering, Bachelor Of Technology, Master Of Technology, Master Of Engineering

Service Line

Engineering Services

Responsibilities

A day in the life of an Infoscion

• As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction.
• You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain.
• You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews.
• You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes.
• You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
  If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical and Professional Requirements:

5+ years in SRE/Observability/Production Ops for 24?7 environments.

Deep hands-on with Dynatrace (services, Davis AI, tagging, baselines, anomaly detection), Grafana (dashboards, alerting), ELK/OpenSearch (pipelines, index strategy, alerts), Log Management Systems, and SNOW/JIRA/Confluence.

Proven delivery of SLO/SLI programs, alert strategy, and toil reduction.

Experience implementing alert enrichment, correlation, and routing to ticketing/ChatOps.

Strong runbook authoring and auto-remediation (shell/Python/Ansible/PowerShell; feature flags, safe-guards).

Preferred Skills:

• Technology->Microsoft Technologies->Windows PowerShell
• Domain->Energy Oil & Gas - Upstream->Production Operations
• Technology->OpenSystem->Python - OpenSystem->Python
• Technology->DevOps->Continuous delivery - Continuous deployment and release->Elastic Logstash and Kibana (ELK)
• Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace
• Technology->Devops->Ansible
• Technology->DevOps->Site Reliability Engineering(SRE)