Site Reliability Engineer

Symphony Industrial AI, Inc.; Bengaluru; On-site; INR 1,300,000 - 2,100,000; Full time

Job summary

SymphonyAI Financial Services seeks a Site Reliability Engineer in Bengaluru to ensure reliability, performance, and availability of our SaaS solutions. You will collaborate with engineering and customer success teams to manage incidents and drive service improvements.

The role focuses on cloud platforms (Azure preferred, AWS as alternative), Kubernetes (AKS), and observability tooling like DataDog and PagerDuty, with a strong ITIL-based incident and change-management mindset.

Qualifications

• Familiarity with ITIL processes and service management.
• Experience handling incidents and problem management to meet SLAs.
• Ability to monitor systems and drive proactive improvements.

Responsibilities

• Monitor SaaS environments for high availability and performance.
• Investigate and resolve incidents within SLAs and perform post-incident reviews.
• Manage changes to cloud environments following ITIL practices.
• Use DataDog and PagerDuty to detect and respond to service degradations promptly.

Skills

ITIL familiarity

Incident response

SLA management

Observability mindset

Team collaboration

Tools

Azure

AWS

Kubernetes

AKS

DataDog

PagerDuty

Job description

Introduction

Job Title: Site Reliability Engineer
Location: Bangalore, India

About SymphonyAI Financial Services:

SymphonyAI Financial Services is a leading provider of AI-driven solutions designed to enhance decision-making and operational efficiency in the financial sector. Our team is committed to delivering exceptional SaaS solutions that meet our clients' reliability, performance, and availability needs.

Overview:

We seek a Site Reliability Engineer to join our SymphonyAI Financial Services team in Bangalore. As a key member of the team, you will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. You will work closely with engineering and customer success teams to provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.

Job Description

Key Responsibilities

Monitoring and Maintenance:

• Monitor and maintain the health of SaaS environments, ensuring high availability and optimal performance.

Incident and Problem Management:

• Investigate and resolve incidents, problems, and service requests within agreed SLAs to maintain client service standards.
• Participate in root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.

Change Management:

• Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.

Proactive Service Management:

• Utilize observability and monitoring tools like DataDog and PagerDuty to identify and respond to service degradations proactively.

Requirements:

Cloud Expertise:

• Hands‑on experience with Azure (preferred) and/or AWS cloud platforms.

Database Skills:

• Hands‑on experience in PostgreSQL and Oracle administration and optimization.

Containerization Knowledge:

• Experience with Kubernetes and Azure Kubernetes Service (AKS).

Tool Proficiency:

• Proficiency in observability and incident response tools like DataDog and PagerDuty.

ITIL Familiarity:

• Familiarity with ITIL processes, particularly Incident, Problem, Change, and Service Request Management.

Managed Services Experience:

• Experience working in Managed Services or SaaS Support environments.

Diversity & Inclusion Statement:

We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformations across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.