Site Reliability Engineer

Ema; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ema is building the world’s leading Agentic AI platform to transform enterprise productivity with 99.9%+ uptime. We seek a Site Reliability Engineer to own stability and health of our platform across customer environments in Bengaluru.

You will work with Engineering and DevOps to provision cloud infrastructure, drive deployment excellence, and maintain production systems with strong incident response and continuous improvement.

Qualifications

• Hands-on experience with cloud platforms (GCP, Azure, AWS).
• Proficiency with infrastructure-as-code tools such as Terraform or Ansible.
• Experience with CI/CD pipelines — GitLab CI, Jenkins, or equivalent.
• Familiarity with observability tooling — Prometheus, Grafana, Datadog, or Splunk.
• Strong troubleshooting instincts across distributed systems.
• Clear communicator — comfortable working directly with both engineering teams and customer stakeholders.

Responsibilities

• Design and provision cloud infrastructure (GCP, Azure, AWS) with security, scalability, and compliance baked in.
• Execute on-call SaaS deployments with minimal downtime; automate and optimize deployment workflows end-to-end.
• Monitor logs, alerts, and metrics to maintain SLA commitments and catch issues early.
• Diagnose and resolve production incidents with speed and rigor; perform root cause analysis.
• Collaborate with DevOps to enhance monitoring dashboards and alerting frameworks; report health to stakeholders.
• Maintain deployment runbooks, troubleshooting guides, and environment configuration docs.
• Facilitate knowledge transfer across teams to ensure smooth handovers.

Skills

Cloud platforms

Terraform

Ansible

CI/CD pipelines

Observability tools

Distributed systems

Communication

Tools

Terraform

Ansible

GitLab CI

Jenkins

Prometheus

Grafana

Datadog

Splunk

Docker

Kubernetes

Job description

About Ema

Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.

About Ema

Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale.

About The Role

As a Site Reliability Engineer at Ema, you will own the stability, availability, and operational health of our agentic AI platform across customer environments. You'll work closely with Engineering and DevOps to provision infrastructure, drive deployment excellence, and keep production running at the quality bar our enterprise customers expect — 99.9%+ uptime, proactive incident response, and continuous improvement.

What You'll Do

Infrastructure & Deployment

• Design and provision cloud infrastructure (GCP, Azure, AWS) tailored to customer environments, with security, scalability, and compliance built in
• Execute on-call SaaS deployments with minimal downtime; automate and optimize deployment workflows end-to-end

Production Stability & Observability

• Monitor logs, alerts, and metrics to maintain SLA commitments and catch issues before they escalated
• Diagnose and resolve production incidents with speed and rigor; drive root cause analysis and permanent fixes
• Collaborate with DevOps to enhance monitoring dashboards and alerting frameworks; deliver clear system health reporting to internal and customer stakeholders

Documentation & Knowledge Management

• Maintain deployment runbooks, troubleshooting guides, and environment configuration docs
• Facilitate knowledge transfer across teams to ensure smooth handovers

What We're Looking For

• 3-5 years in DevOps, Infrastructure, or Deployment Engineering roles
• Hands-on experience with cloud platforms — GCP, Azure, or AWS
• Proficiency with infrastructure-as-code tools such as Terraform or Ansible
• Experience with CI/CD pipelines — GitLab CI, Jenkins, or equivalent
• Familiarity with observability tooling — Prometheus, Grafana, Datadog, or Splunk
• Strong troubleshooting instincts across distributed systems
• Clear communicator — comfortable working directly with both engineering teams and customer stakeholders

Nice to Have

• Experience at a fast-paced, high-growth startup
• Hands-on with containerization and orchestration — Docker, Kubernetes

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.