Site IT Service Specialist II

Liquidnitro; Hyderabad; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Liquidnitro Games in India seeks a senior hands-on IT Infrastructure Specialist to own complex infrastructure, security, and studio technology. You will lead technical projects, drive automation, and mentor junior staff, while collaborating with the Manager, Business IT to ensure reliable operations across cloud, on‑prem, and collaboration platforms.

The role demands deep knowledge of Microsoft 365, identity, security tooling, DNS/VPNs, backup and DR, and strong communication as you partner with

Qualifications

• 6–9 years of hands-on IT infrastructure and security experience.
• Strong experience with Microsoft 365, Entra ID, Azure and/or AWS.
• Endpoint-management experience with Intune, JAMF, JumpCloud, Kaseya, or equivalent platforms.
• Extensive knowledge of DNS, DHCP, LAN/WAN, Wi‑Fi, VPNs, firewalls, switching, identity, and hybrid infrastructure.
• Experience with EDR/XDR, SIEM, vulnerability management, patch management, security hardening, encryption, and email security.
• Troubleshooting complex issues across endpoint, identity, network, cloud, application, and infrastructure layers.
• Good understanding of DLP, least privilege, network segmentation, privileged access, and IP protection.
• Experience leading infrastructure or security projects from planning through implementation and handover.
• Strong working knowledge of ITSM and Incident/Problem/Change Management.
• Experience with backup, restore, disaster recovery, or business continuity processes.
• Working knowledge of PowerShell or other scripting/automation language.
• Strong documentation, stakeholder-management, and communication skills.
• Ability to remain hands-on while guiding and mentoring junior technical staff.

Responsibilities

• Own senior technical ownership of studio IT infrastructure and security.
• Lead projects, drive automation, and mentor junior IT staff.
• Manage Microsoft 365, Entra ID, AD, SSO, MFA, and access controls.
• Oversee Azure/AWS infrastructure and network services.
• Respond to major incidents and perform root-cause analysis.
• Maintain SOPs, runbooks, and architecture diagrams.
• Implement endpoint protection, encryption, and DLP controls.
• Ensure disaster recovery and business continuity planning and testing.
• Coordinate with Engineering, Production, HR, Legal, and vendors on security controls.
• Manage office infrastructure including network and physical security.

Skills

Microsoft 365

Entra ID

Active Directory

Azure

AWS

Intune

Jamf

JumpCloud

Kaseya

DNS

DHCP

LAN/WAN

Wi‑Fi

VPNs

Firewalls

SIEM

EDR/XDR

Vulnerability Management

Patch Management

Security Hardening

Encryption

Email Security

PowerShell

Scripting

Documentation

Stakeholder Management

Communication

Mentoring

Tools

CrowdStrike

Sophos

Microsoft Defender

Microsoft Sentinel

PowerShell

Jenkins/TeamCity

Perforce

Git

Job description

Liquidnitro Games is India’s flagship live services and game production company, founded by industry veterans

with a proven track record in producing massively successful games and live services. For game companies,

studios, and publishers worldwide, we offer world-class game development expertise to power creativity,

growth, and profitability in their games.

The Role

• We are looking for a senior hands‑on IT Infrastructure Specialist / Senior Infrastructure Support Engineer with 6–9 years of experience to serve as a senior technical anchor and escalation point within the Business IT team.
• Working closely with the Manager, Business IT, this role will take ownership of complex infrastructure, security, workplace, and studio‑technology issues; lead technical projects; drive automation and operational improvements; and mentor junior IT team members.
• The ideal candidate will combine strong technical depth with an ownership mindset and will be comfortable moving between hands‑on troubleshooting, infrastructure design, security remediation, project execution, vendor coordination, and technical leadership.

Key Responsibilities

Infrastructure, Identity & Cloud

• Take senior technical ownership of Microsoft 365, Microsoft Entra ID, Active Directory, SSO/SAML, MFA, RBAC, Conditional Access, and identity‑governance controls.
• Review and improve Joiner‑Mover‑Leaver processes and access controls.
• Design, implement, and maintain endpoint‑management standards using Intune, JAMF, JumpCloud, Kaseya, or equivalent platforms.
• Administer and improve Azure and AWS infrastructure including VMs, hybrid environments, access controls, monitoring, and cloud‑security configurations.
• Lead troubleshooting and improvement of DNS, DHCP, networking, switches, firewalls, VPNs, wireless infrastructure, and data‑center environments.
• Recommend infrastructure architecture and capacity improvements to the Manager, Business IT based on growth, reliability, security, and performance requirements.
• Serve as the L2/L3 escalation point for complex infrastructure, endpoint, identity, networking, and application issues.

Cybersecurity, Vulnerability Management & IP Protection

• Own vulnerability remediation for site IT assets, prioritising findings based on severity, exposure, and business impact.
• Track vulnerability ageing, exceptions, remediation timelines, and closure.
• Implement and maintain endpoint/server‑hardening baselines, encryption, EDR/XDR, tamper protection, patch compliance, and security configurations.
• Operate and improve security platforms such as CrowdStrike, Sophos, Microsoft Defender, Microsoft Sentinel, or equivalent platforms.
• Support SIEM monitoring, security‑event investigation, and incident response.
• Lead technical remediation resulting from VAPT, internal audits, external assessments, and client‑security reviews.
• Implement and maintain DLP, data segregation, least‑privilege access, privileged‑access restrictions, removable‑media controls, and network segmentation.
• Support client/project‑specific security controls and isolation requirements.
• Conduct periodic access reviews for critical systems and ensure inappropriate access is remediated.
• Manage email security including phishing investigation, anti‑spoofing, quarantine, transport rules, and security tooling.
• Work with Engineering, Production, HR, Legal, and business stakeholders to protect client and company source code, game assets, documents, credentials, and intellectual property.
• Take senior technical ownership of studio IT infrastructure including Git/Perforce, Jenkins/TeamCity build servers, CI environments, shared storage, and related systems.
• Work closely with Engineering teams to maintain performance and availability of source‑control, build, storage, and development infrastructure.
• Support high‑performance developer and artist workstations and define technical standards for different user profiles.
• Troubleshoot complex Unity, Unreal, Adobe, Autodesk, Houdini, GitHub Enterprise, Jira, and other studio‑technology dependencies from an infrastructure perspective.
• Recommend scalability, performance, storage, backup, and resiliency improvements as development teams and project requirements grow.

IT Operations & Service Management

• Act as the senior escalation point for major incidents and complex technical issues.
• Lead technical root‑cause analysis and drive permanent corrective actions.
• Improve Incident, Problem, Change, Request, Asset, and Configuration Management practices.
• Monitor and report SLA, MTTA, MTTR, uptime, RTO, RPO, vulnerability closure, patch compliance, and other operational/security metrics.
• Identify recurring incidents and implement technical or process improvements to eliminate root causes.
• Maintain and improve SOPs, runbooks, architecture diagrams, configuration standards, application documentation, and knowledge articles.
• Support and improve ITSM workflows, reporting, escalation models, and automation.

Disaster Recovery & Business Continuity

• Maintain backup and recovery controls for assigned systems.
• Perform periodic restore testing and validate backup integrity.
• Participate in and technically lead assigned portions of DR and BCP exercises.
• Track and remediate gaps identified during DR, restore, incident, or resilience testing.
• Support technical definition and achievement of agreed RTO and RPO targets.

Workplace, Physical Security & Office Infrastructure

• Lead technical implementation for office expansion, network rollout, Wi‑Fi, racks, switching, firewalls, conference‑room technology, and workplace IT projects.
• Provide technical ownership for HID/access‑control systems, CCTV, visitor‑management integrations, and physical‑security technology.
• Support Teams, Zoom, Google Meet, meeting rooms, AV infrastructure, and executive technology requirements.
• Manage domains, DNS, MX records, TLS certificates, and associated infrastructure.
• Ensure new locations and expanded office areas meet agreed IT, security, availability, and capacity standards.
• Own technical evaluation of hardware, software, infrastructure, and security solutions.
• Support the Manager, Business IT with vendor selection, technical comparisons, procurement decisions, and contract/SLA evaluation.
• Escalate vendor performance issues and drive technical resolution.
• Maintain standards for hardware/software lifecycle, upgrades, warranty, licensing, compliance, secure disposal, and refresh planning.
• Review license utilization and identify opportunities for consolidation or cost optimisation.

Automation & Improvement

• Develop PowerShell, Python, Power Automate, or similar automation to reduce repetitive administration and manual error.
• Automate onboarding/offboarding, compliance checks, reporting, ticketing, asset workflows, and routine operational activities where practical.
• Identify opportunities to improve reliability, security, user experience, and IT operating efficiency.
• Mentor Site IT Service Specialist I and other junior IT team members.
• Provide technical guidance, peer review, troubleshooting support, and knowledge transfer.
• Help establish standards for troubleshooting, documentation, escalation, and service quality.
• Support the Manager, Business IT in capability development and continuous improvement of the IT team.
• Act as the senior technical point of contact when the Manager, Business IT requires escalation or technical assessment.

Required Skills & Experience

• 6–9 years of hands‑on experience across IT infrastructure, systems administration, networking, security, and end‑user IT.
• Strong experience with Microsoft 365, Entra ID, Active Directory, Azure, and/or AWS.
• Strong endpoint‑management experience with Intune, JAMF, JumpCloud, Kaseya, or equivalent platforms.
• Strong knowledge of DNS, DHCP, LAN/WAN, Wi‑Fi, VPNs, firewalls, switching, identity, and hybrid infrastructure.
• Experience with EDR/XDR, SIEM, vulnerability management, patch management, security hardening, encryption, and email security.
• Experience troubleshooting complex issues across endpoint, identity, network, cloud, application, and infrastructure layers.
• Good understanding of DLP, least privilege, network segmentation, privileged access, and IP protection.
• Experience leading infrastructure or security projects from planning through implementation and operational handover.
• Strong working knowledge of ITSM and Incident/Problem/Change Management.
• Experience with backup, restore, disaster recovery, or business continuity processes.
• Working knowledge of PowerShell or another scripting/automation language.
• Strong documentation, stakeholder‑management, and communication skills.
• Ability to remain hands‑on while guiding and mentoring junior technical staff.

Preferred Qualifications

• Microsoft Azure Administrator Associate (AZ-104), Microsoft 365 Administrator (MS-102), or another relevant Microsoft certification strongly preferred.
• ITIL v4, CISM, CISSP, CCNP or equivalent certification is an advantage.
• Experience working in gaming, creative technology, VFX, animation, media, software product, cybersecurity, fintech, or another IP/security-sensitive environment.
• Experience supporting Perforce/Git, build systems, CI infrastructure, high‑performance workstations, and large shared‑storage environments.
• Experience supporting environments with strict customer/client security requirements.
• Experience supporting 24/7 or business‑critical operations.
• Opportunity to become a senior technical anchor within the Business IT function of a fast‑growing game production and live services company.
• Broad ownership across modern infrastructure, cybersecurity, studio technology, and automation.
• Opportunity to help shape technical standards as the company scales.
• Competitive salary and benefits.
• Professional growth and development opportunities.
• Collaborative culture focused on security, reliability, accountability, and continuous improvement.

By joining Liquidnitro Games, you will play a key role in protecting client IP, keeping our studios operating

reliably, mentoring the IT team, and building a secure and scalable technology environment capable of

supporting the company’s next phase of growth