Shift Supervisor

Tata Starbucks Private Limited; Kalyan-Dombivli; On-site; INR 250,000 - 360,000; Full time

Job summary

Starbucks India is seeking a Shift Supervisor to support store operations on scheduled shifts. You will help deploy partners, delegate tasks, and maintain the Starbucks Experience for customers.

The role requires at least 1 year of retail team leadership and a 12th grade or diploma qualification. You will contribute to a positive team environment, coach partners, and uphold cash handling and safety procedures.

Qualifications

• Minimum 1 year of experience of handling a team in a retail setup.
• Minimum education qualification – 12th / Diploma +

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to maintain the Starbucks Experience for customers.
• Organise opening and closing duties as assigned.
• Follow cash handling and safety procedures to ensure partner and customer safety.
• Provide coaching and feedback to partners to improve performance and service quality.
• Deliver legendary customer service by putting the customer first and building positive relationships with the team.
• Maintain regular attendance, punctuality and store cleanliness.

Skills

Team leadership

Customer service

Education

12th / Diploma

Job description

Shift Supervisor

About Starbucks India

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Purpose and Scope of Position

This position contributes to our success by: Assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Competencies

• Achieving Results
• Helping Others Succeed
• Living Our Misson And Values
• Winning With Integrity
• Making Every Customer Feel Special
• Working Together

Summary of Key Responsibilities

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts.
• Organises opening and closing duties as assigned.
• Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognises and reinforces individual and team accomplishments by using existing organisational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
• Maintaining cleanliness throughout the store by regularly cleaning and sanitising all areas as required.

Summary of Experience & Education

Minimum 1 year of experience of handling a team in a retail setup Minimum education qualification – 12th / Diploma +