SF Architect - Service Cloud

NTT DATA; Gurugram District; On-site; INR 25,00,000 - 35,00,000; Full time

Job summary

A global technology services provider is seeking a SF Architect - Service Cloud in Gurugram, Haryana, India. The role involves leading the design of Salesforce solutions and integrations, requiring deep expertise in Service Cloud and strong leadership in architecture discussions. The ideal candidate will have over 10 years of IT experience, with at least 5 years focused on Salesforce architecture. This position offers an opportunity to impact business transformation through strategic Salesforce implementations.

Qualifications

• 10+ years of IT experience, at least 5 years in Salesforce architecture.
• Proven expertise in Salesforce Service Cloud and related modules.
• Excellent communication and leadership skills.

Responsibilities

• Define end-to-end Salesforce architecture for Service Cloud.
• Lead design and implementation of integrations between Salesforce and external systems.
• Provide technical leadership in Salesforce best practices and data modeling.

Skills

Salesforce Service Cloud

REST APIs

SOAP APIs

Mulesoft

Data Modeling

Leadership

Apex

DevOps Practices

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Mulesoft

Dell Boomi

Informatica

Applications like Copado, Git, Jenkins, Azure DevOps

Job description

Req ID:342476

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SF Architect - Service Cloud to join our team in Gurgoan, Haryana (IN-HR), India (IN).

Overview

We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations. The role requires strong leadership in designing scalable Salesforce solutions, leading architecture discussions, and delivering seamless integrations between Salesforce and enterprise applications. The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills.

Key Responsibilities

• Define end-to-end Salesforce architecture for Service Cloud and related modules.
• Lead the design and implementation of integrations between Salesforce and external systems (REST/SOAP APIs, middleware such as Mulesoft, Dell Boomi, Informatica, etc.).
• Provide technical leadership in Salesforce best practices, data modeling, security, and performance optimization.
• Collaborate with business stakeholders, product owners, and developers to align architecture with business needs.
• Ensure adherence to Salesforce architecture principles, integration standards, and coding best practices.
• Conduct design and code reviews, ensuring high-quality technical deliverables.
• Define governance frameworks for Salesforce releases and integrations.
• Support pre-sales and solutioning activities by contributing to proposals, solution demos, and technical documentation.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.
• 10+ years of IT experience, with 5+ years in Salesforce architecture.
• Proven expertise in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI integrations.
• Strong experience with Salesforce integrations using REST, SOAP, and middleware platforms (Mulesoft, Dell Boomi, Informatica, Jitterbit).
• Deep understanding of Salesforce data model, Apex, Lightning Components, Flows, and security model.
• Experience with CI/CD, DevOps practices (Copado, Git, Jenkins, Azure DevOps).
• Strong knowledge of enterprise architecture frameworks and integration patterns.
• Excellent communication and leadership skills, with the ability to influence both technical and business stakeholders.

Good to Have

• Salesforce Certified Technical Architect (CTA) or progress toward CTA.
• Certifications such as Salesforce Integration Architect, Application Architect, or System Architect.
• Experience in multi-cloud implementations (Sales, Service, Marketing, Experience Cloud).
• Knowledge of event-driven architecture and asynchronous integrations (Platform Events, Kafka).
• Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud).

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, click here.