Servicing Reporting Offshore Lead - SVP

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citi is seeking a seasoned Project Group Manager in Pune to lead a team delivering complex program milestones and strategic initiatives. You will drive end-to-end project delivery, manage budgets, and coordinate with cross-functional stakeholders and senior management.

The role requires extensive experience in project management, strong communication skills, and the ability to align program goals with business outcomes.

Qualifications

• 10+ years relevant experience.
• Bachelor’s or University degree; Master’s degree preferred.
• Experience leading teams and budgets across complex programs.

Responsibilities

• Oversee BAU processes for Wholesale Lending Operations—Servicing reporting.
• Migrate global activities to offshore team located in India.
• Manage ARCMs and control activities for the global team.
• Direct day-to-day management to milestones and budgets on multiple complex projects.
• Coordinate with stakeholders and senior management on status, risks, and actions.

Skills

Project management

Leadership

Budget management

Stakeholder management

Education

Bachelor’s degree

Master’s degree preferred

Job description

The Project Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary.

Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities

• Responsible BAU processes for Wholesale Lending Operations -- Servicing reporting.
• Responsible to migrate global activities into the offshore team located in India.
• Manage all ARCMs and control activities for the global team.
• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
• Manage indirectly the local team.
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work.
• Work with stakeholders to ensure project scope definition meets business objectives.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Ensure funding has been approved for the program.
• Ensure all areas of the program are appropriately staffed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Exercise shared responsibility for budget, policy formulation and planning.
• Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

10+ years relevant experience Education: Bachelor’s/University degree, Master’s degree preferred.

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Operations Project Management

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.