Servicenow technical lead

GetmeVerify; Bengaluru; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

GetmeVerify seeks an experienced ServiceNow Technical Lead to steer design, development, and integration of ServiceNow solutions. The role requires hands-on expertise across modules, plus the ability to guide development teams, ensure scalable, secure implementations, and align with business needs.

The ideal candidate will mentor developers, conduct code reviews, and drive best practices while delivering enterprise-class platforms across multiple projects on a hybrid/remote/on-site basis as

Qualifications

• Bachelor's degree in CS/IT or equivalent.
• ServiceNow CSA certification preferred.
• CIS/AS certifications preferred.

Responsibilities

• Lead the technical design, architecture, development, and implementation of ServiceNow solutions.
• Collaborate with stakeholders to translate business requirements into technical designs.
• Mentor developers, conduct code reviews, and enforce best practices.
• Design and develop ServiceNow apps, workflows, automation, and integrations.
• Configure and customize ServiceNow modules per project needs.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies/Actions, and Flow Designer flows.

Skills

ServiceNow

Technical leadership

Team mentoring

REST API integration

Problem solving

Stakeholder collaboration

Education

Bachelor's degree in Computer Science or related

ServiceNow CSA certification

CIS / Application Specialist certifications

Tools

ServiceNow ITSM

CMDB

Discovery

IntegrationHub

UI Policies/Actions

Job description

Job Title: ServiceNow Technical Lead

Experience: 8-12+ Years (overall IT experience, with strong hands-on ServiceNow experience)

Location: Pan India

Employment Type: Full-time

Work Mode: Hybrid / Remote / On-site, based on project requirements

Job Summary

We are looking for an experienced ServiceNow Technical Lead to lead the design, development, implementation, customization, and integration of ServiceNow solutions. The ideal candidate will have strong technical expertise across ServiceNow modules, excellent problem-solving skills, and the ability to lead development teams while ensuring scalable, secure, and high-quality solutions aligned with business requirements.

Key Roles & Responsibilities

• Lead the technical design, architecture, development, and implementation of ServiceNow solutions.
• Collaborate with business stakeholders, solution architects, functional consultants, and project managers to translate business requirements into technical solutions.
• Lead and mentor ServiceNow developers, conduct code reviews, and enforce development best practices.
• Design and develop ServiceNow applications, workflows, automation, integrations, and customizations.
• Configure and customize ServiceNow modules based on project requirements.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, and other platform components.
• Design and implement integrations using REST APIs, SOAP APIs, IntegrationHub, and other integration technologies.
• Manage platform data models, CMDB, Discovery, Service Mapping, and configuration management practices where applicable.
• Ensure adherence to ServiceNow development standards, security guidelines, performance optimization, and upgrade best practices.
• Support instance upgrades, release management, deployment activities, troubleshooting, and production support.
• Identify technical risks, recommend solutions, and resolve complex platform issues.
• Work closely with QA teams to support unit testing, system integration testing (SIT), user acceptance testing (UAT), and defect resolution.
• Prepare technical design documents, solution documentation, deployment plans, and operational handover documents.
• Drive continuous improvement, automation, reusable components, and platform best practices.

Preferred ServiceNow Modules

Experience in one or more of the following modules is preferred:

• ITSM - Incident, Problem, Change, Request and Knowledge Management
• ITOM - Discovery, Service Mapping and Event Management
• CMDB and CSDM
• ITAM - Hardware Asset Management and Software Asset Management
• HRSD - HR Service Delivery
• CSM - Customer Service Management
• IRM/GRC - Integrated Risk Management and Governance, Risk & Compliance
• SPM - Strategic Portfolio Management
• FSM - Field Service Management
• FSO - Financial Services Operations
• Custom Application Development and scoped applications

Note-Any 2 modules is preferred

Leadership & Competencies

• Proven experience leading ServiceNow technical teams and delivering enterprise solutions.
• Ability to review technical designs and guide developers on implementation approaches.
• Strong ownership of technical delivery, quality, timelines, and production stability.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities and work effectively in client-facing environments.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
• ServiceNow Certified System Administrator (CSA) preferred.
• Relevant ServiceNow Certified Application Specialist or Certified Implementation Specialist (CIS) certifications preferred.