ServiceNow -Technical Consultant_SPM

NTT DATA North America; India; Hybrid; INR 3,000,000 - 4,200,000; Full time

Job summary

NTT DATA North America in Delhi, India is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations across ITSM, ITOM, HRSD and CSM. This role requires deep technical expertise, architectural oversight, and the ability to mentor junior consultants while coordinating with stakeholders to define scope and design scalable solutions.

You will support pre-sales with demos and proposals, stay current with ServiceNow releases, and drive digital transformation using

Qualifications

• 5+ years of hands-on ServiceNow development and administration.
• Proven enterprise implementations in large environments.
• Bachelor’s or Master’s degree in CS/IT.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other tools.
• Conduct code reviews, performance tuning, and ensure security/compliance.
• Stay current with ServiceNow releases and recommend platform enhancements.
• Support pre-sales activities including demos and proposal development.

Skills

ServiceNow architecture

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

Agile methodologies

DevOps practices

Stakeholder management

Communication

Education

Bachelor’s or Master’s degree in CS/IT

Tools

REST APIs

SOAP APIs

MID Server

Integration tools

Job description

Job Description:

Req ID: 389260

We are currently seeking a ServiceNow -Technical Consultant_SPM to join our team in Delhi, Delhi (IN-DL), India (IN).

ServiceNow Technical Consultant

Location:

Remote / On-site (as required)s

Job Type:

Full-Time

About the Role:

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities:

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Certifications (Required/Preferred):

• Required:
• Junior - CSA and at least 1 CIS-(any) and CAD
• Intermediate - CSA and at least 2 CIS-(any) and CAD
• Senior - CAS and at least 3 CIS(Any) and CAD

Skills & Competencies:

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Why Join Us?

• Work with a team of passionate ServiceNow experts.
• Opportunity to lead high-impact digital transformation projects.
• Competitive compensation and benefits.
• Continuous learning and certification support.

  About NTT DATA

  NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

  NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.