ServiceNow Technical Architect

Eternus Solutions; Pune District; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Technical Architect to oversee the governance of their ServiceNow platform. In this role, you'll lead performance optimization, define code standards, and implement CI/CD practices. Candidates should have deep experience in ServiceNow modules, a strong command of architectural processes, and expertise in integrations. This position offers a chance to significantly influence the platform's direction and ensures adherence to best practices in a high-impact enterprise environment.

Qualifications

• Deep hands-on experience as a ServiceNow Technical Architect or Senior Platform Engineer.
• Strong expertise across ServiceNow modules including ITSM, CSM, HRSD, and App Engine.
• Proven experience with platform performance optimization and scalability.

Responsibilities

• Own the technical architecture and engineering governance of the ServiceNow platform.
• Lead platform performance tuning and drive CI/CD implementation.
• Guide and mentor engineering teams on complex technical implementations.

Skills

ServiceNow Technical Architecture

ITSM

Performance Optimization

Secure Solutions

REST/SOAP APIs

Tools

Jenkins

GitHub

Azure DevOps

ServiceNow

Job description

What will your role look like

• Own the technical architecture and engineering governance of the ServiceNow platform across multiple workflows
• Act as the technical authority across the entire project lifecycle, ensuring scalable, secure, and high-performance solutions
• Define and enforce code standards, architectural patterns, and platform best practices
• Design upgrade-safe, reusable solutions with a strong focus on performance, security, and maintainability
• Architect and govern integrations using REST/SOAP APIs, Webhooks, MID Server, OAuth, and web services
• Lead platform performance tuning including query optimization, asynchronous design, and memory/log footprint control
• Drive CI/CD implementation, ATF automation, and release governance
• Ensure adherence to CMDB governance, CSDM 4/5.0 frameworks, service mapping, and dependency mapping
• Oversee platform security including ACLs, RBAC, encryption, and customization governance
• Guide and mentor engineering teams on complex technical implementations

Why you will love this role

• Opportunity to act as the engineering backbone of an enterprise-scale ServiceNow platform
• Work across a wide range of ServiceNow modules and advanced platform capabilities
• High ownership and influence over architecture, standards, and long-term platform health
• Exposure to complex integrations with leading enterprise systems
• A role that values technical depth, innovation, and architectural excellence

We would like you to bring along

• Deep hands-on experience as a ServiceNow Technical Architect or Senior Platform Engineer
• Strong expertise across ServiceNow modules including ITSM, CSM, HRSD, IRM, SecOps, ITOM/Discovery, and App Engine
• Excellent command of ServiceNow architectural layers: Scoped Apps, Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer
• Proven experience with platform performance optimization and scalability
• Strong understanding of upgrade cycles, technical debt management, and customization frameworks
• Solid experience with integrations involving enterprise systems such as SAP, Workday, Azure AD, Salesforce, BMC, CrowdStrike, Tanium, and SCCM

Good-to-have skills

• Experience implementing CI/CD pipelines using Jenkins, GitHub, or Azure DevOps
• Hands-on exposure to Automated Test Framework (ATF)
• Strong knowledge of ServiceNow security architecture including ACLs, RBAC, and encryption
• ServiceNow certifications (preferred)
• Experience working in large-scale, complex, or multi-instance ServiceNow environments