Servicenow-Servicenow Solution Architect-Senior

EY; Chennai District; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Coaching & mentoring

Career development

Flexible work options

Job summary

EY is seeking a Senior ServiceNow specialist to join the EYD GDS ServiceNow team in Chennai. You will work on configuration, customization, and automation to deliver value for clients, including integrations with external systems and data loading. The role requires strong scripting, an understanding of workflows, and CSA certification.

Join a global, diverse team and contribute to high-impact projects. EY offers coaching, career development, and flexible working arrangements as part of building

Qualifications

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• ServiceNow CSA certification is mandatory.
• ITIL foundations certification a plus.

Responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows.
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc.
• Uses scripting tools and ServiceNow functionality to automate routine tasks.
• Performs integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented.

Skills

Active Directory/LDAP integration

JavaScript/HTML/AngularJS

ServiceNow development/configuration

Workflow automation/Orchestration

APIs/Web Services integration

Education

Bachelor's degree in Computer Science or related field

ServiceNow CSA certification

Tools

ServiceNow Platform

JIRA

TFS

Job description

Job Description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY-ServiceNow – Senior

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

The opportunity

We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your Key Responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
• Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
• Performs system and integration testing with sample and live data

Skills And Attributes For Success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• JavaScript, HTML, Angular JS and good web design practices
• Service Portal implementation experience
• Implementation experience on any of the following applications like FSO & Custom Scope, HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.
• Implementation experience on Performance Analytics.
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 7 to 10 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow CSA certification plus any CIS is mandatory
• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What We Look For

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What Working At EY Offers

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.