ServiceNow Developer - Infosys

Infosys; Pune District, Chennai District, Hyderabad; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading IT services company is seeking an experienced ServiceNow Administrator to drive configuration and implementation of the ServiceNow platform. The role requires hands-on experience with various ServiceNow modules and strong technical support capabilities to manage complex integrations. The ideal candidate will collaborate with teams to ensure effective technology solutions are delivered to enhance digital transformation outcomes.

Qualifications

• Hands-on experience with ServiceNow products and configurations.
• Knowledge of integrations using REST and SOAP.
• Ability to create requirement specifications from business needs.

Responsibilities

• Plan, execute, and close all tasks related to ServiceNow platform implementation.
• Develop and configure various areas including Incident, Service Catalog, Problem, and Change Management.
• Provide technical support and document processes and procedures.

Tools

ServiceNow

REST API

SOAP

Performance Analytics

Service Portal

Flow Designer

Job description

Responsibilities

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP.
• Hands‑on Experience on Service Portal.
• Hands‑on Experience on Performance Analytics.
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements.
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage.
• You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs.
• You will create requirement specifications from the business needs, define the to‑be processes and detailed functional designs based on requirements.
• You will support configuring solution requirements on the products; understand if any issues, diagnose the root‑cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.
• You will also contribute to unit‑level and organizational initiatives with an objective of providing high quality value‑adding solutions to customers.
• If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical and Professional Requirements

• Technology → Infra_ToolAdministration ITSM → ServiceNow
• Technology → Infra_ToolAdministration ITSM → ServiceNow‑CSM
• Technology → Infra_ToolAdministration ITSM → ServiceNow‑HRSD
• Technology → Infra_ToolAdministration ITSM → ServiceNow‑ITAM
• Technology → Infra_ToolAdministration ITSM → ServiceNow‑ITBM
• Technology → Infra_ToolAdministration ITSM → ServiceNow‑ITOM

Preferred Skills

• Technology → Infra_ToolAdministration ITSM → ServiceNow