Servicenow Consultant - Senior/ Lead

Natlex Technology Solutions; Coimbatore District; Hybrid; INR 9,00,000 - 12,00,000; Full time

Job summary

A technology solutions provider in Coimbatore is seeking an experienced IT professional to develop and configure ServiceNow applications. Candidates should have prior experience with the ServiceNow platform, strong communication skills, and the ability to manage timelines effectively. This role offers above industry-average remuneration, flexible work options, and professional growth opportunities.

Benefits

Above industry-average remuneration

Excellent learning & career progression

Paid Time Off - Holidays / Vacation

WFH / Flexible Schedule

Health Insurance coverage (Family as well)

Bonus & Incentives

Free Industry-leading training, certification and support

Employee Recognitions & Teaming Activities

Qualifications

• Hands-on experience in the ServiceNow platform required.
• Knowledge of ITIL practices is preferred.
• Effective time management skills are essential.

Responsibilities

• Develop and configure ServiceNow applications and modules.
• Design service catalog items with associated workflows.
• Collaborate with stakeholders to gather business requirements.

Skills

ServiceNow platform experience

REST API integrations

JavaScript

Communication skills

Agile methodology

Education

BE/B-Tech/MCA/BSc/BCA

Job description

Job Description

• Develop and configure ServiceNow applications and modules (e.g., ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, ITAM, SPM, etc.).
• Customize ServiceNow workflows, business rules, client scripts, UI policies, and UI actions.
• Create and maintain integrations between ServiceNow and other systems using REST/SOAP APIs.
• Design and implement service catalog items with associated workflows and fulfillment automation.
• Work with stakeholders to understand business requirements and translate them into technical solutions.
• Participate in Agile/Scrum development processes and project lifecycle phases.
• Maintain technical documentation and knowledge base for ServiceNow configurations and processes.
• Provide support and troubleshoot issues related to ServiceNow functionality and performance.
• Ensure compliance with best practices in ServiceNow development, security, and data integrity.

Requirements

• Candidate should be able to perform in a dynamically changing environment.
• Should have prior hands‑on working experience in ServiceNow platform.
• ServiceNow Platform Configurations and ServiceNow Scripting, Best practices.
• Integration to various solutions (SaaS, External Apps) using REST API / web service / JSON will be added advantage.
• Ability to work with clients and partners directly and handle crunched timelines.
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.

Certifications

• ServiceNow Certified System Administrator (Desired)
• ITIL Certifications (desired)
• At least 1 mainline ServiceNow Implementation Certification (Desired)

Experience & Background

• BE/B-Tech/MCA/BSc/BCA
• Implementation/customization experience on ServiceNow
• ITIL/ServiceNow
• Certifications will be an added advantage.
• Set up standards for quality control; measure and report performance against those standards
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax

What we Offer

• Above industry‑average remuneration
• Excellent learning & career progression
• Paid Time Off - Holidays / Vacation
• WFH / Flexible Schedule
• Health Insurance coverage (Family as well)
• Bonus & Incentives
• Free Industry‑leading training, certification and support
• Employee Recognitions & Teaming Activities