ServiceNow AI Architect Lead

Merck Group; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Merck Group seeks a seasoned ServiceNow AI Architect Lead to shape enterprise-wide AI on the ServiceNow platform. This strategic leadership role defines standards, governs designs, and enables scalable AI adoption across business functions.

The ideal candidate brings 10+ years in enterprise architecture and 5+ years specifically with ServiceNow, plus expertise in Generative AI, AI Agents, and integrations to drive business value.

Qualifications

• 10+ years of enterprise application architecture experience.
• 5+ years of hands-on ServiceNow architecture experience.
• Experience defining enterprise architecture standards and governance frameworks.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead the design and evolution of the ServiceNow AI target architecture.
• Establish architecture standards for AI models, agents, prompts, integrations, and reusable AI components.
• Define technical principles for scalability, resiliency, security, and operational excellence.
• Review and approve AI solution designs, ensuring alignment with enterprise architecture and governance standards.
• Partner with business leaders, product owners, enterprise architects, and engineering teams to deliver business value through AI innovation.
• Drive best practices for Responsible AI, data privacy, security, and regulatory compliance.
• Evaluate emerging AI technologies and translate them into practical enterprise solutions.
• Serve as a thought leader and trusted advisor for AI strategy and architecture.

Skills

Generative AI & LLMs

ServiceNow architecture

Enterprise integrations

Stakeholder communication

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

Azure OpenAI

Microsoft Copilot

AWS Bedrock

Vertex AI

Job description

Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

About The Role

An experienced ServiceNow AI Architect Lead to shape and drive the next generation of AI-powered solutions on the ServiceNow platform. This is a strategic leadership role responsible for defining enterprise-wide AI architecture standards, governing solution designs, and enabling scalable AI adoption across business functions.

What You'll Do

• Lead the design and evolution of the ServiceNow AI target architecture.
• Establish architecture standards for AI models, agents, prompts, integrations, and reusable AI components.
• Define technical principles for scalability, resiliency, security, and operational excellence.
• Review and approve AI solution designs, ensuring alignment with enterprise architecture and governance standards.
• Partner with business leaders, product owners, enterprise architects, and engineering teams to deliver business value through AI innovation.
• Drive best practices for Responsible AI, data privacy, security, and regulatory compliance.
• Evaluate emerging AI technologies and translate them into practical enterprise solutions.
• Serve as a thought leader and trusted advisor for AI strategy and architecture.

What We're Looking For

Required

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of enterprise application architecture experience.
• 5+ years of hands-on ServiceNow architecture experience.
• Strong expertise in Generative AI, Large Language Models (LLMs), AI Agents, intelligent automation, and enterprise integrations.
• Deep understanding of ServiceNow platform architecture and AI capabilities.
• Experience defining enterprise architecture standards and governance frameworks.
• Excellent communication and stakeholder engagement skills.

Preferred

• Experience with AI governance programs, AI Control Tower, and Responsible AI frameworks.
• Knowledge of Azure OpenAI, Microsoft Copilot, AWS Bedrock, Google Vertex AI, or comparable AI platforms.
• Experience leading enterprise-scale AI transformation initiatives.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!