Service Provider Customer Success Engineer

Orca Security; Bengaluru; Hybrid; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading cloud security firm in Bangalore seeks a Customer Success Engineer to serve as a trusted technical advisor for Service Providers. This role includes guiding partners on cloud security services and expanding offerings. The ideal candidate has over 5 years of relevant experience, knowledge of cloud services, and strong consultative skills. Join this dynamic team to support top-tier security providers and make a significant impact in the industry.

Benefits

Competitive salary

Equity options

Professional development opportunities

Flexible remote-first working environment

Qualifications

• 5+ years in technical account management or customer success, preferably in cybersecurity.
• Experience with Service Providers (MSP, MSSP, GSI) is essential.
• Hands-on experience with cloud security platforms is required.

Responsibilities

• Serve as the primary technical advisor for Service Providers.
• Guide partners in implementing and optimizing cloud security services.
• Identify new service use cases to enhance customer adoption.

Skills

Technical account management

Partner success

Security consulting

Cloud services knowledge (AWS, GCP, Azure)

Data analysis

Exceptional customer relationship management

Education

Bachelor’s degree in computer science or cybersecurity

Tools

Orca Security

Scripting and API integration

Automation tools

Job description

Service Provider Customer Success Engineer

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?

Highlights:

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role:

Orca Security seeks a Partner Customer Success Engineer to serve as a trusted technical advisor and strategic consultant to our Service Provider partners worldwide. This role requires a strong understanding of security operations, a consultative mindset, and the ability to adapt to diverse MSP, MSSP and GSI Service Provider service offerings.

Unlike a traditional CSE role, this position goes beyond support and enablement to focus on:

• Cloud security use cases for Orca Security – Deep understanding of how Orca Security fits into cloud security workflows, including vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, and application security.
• SP specific service models – Ability to learn and adapt to each partner’s unique service portfolio and business priorities, including threat intelligence, managed detection and response, and compliance-as-a-service.
• Automation & API expertise and service delivery, including advanced configurations and automated response. Orca Security uses AI to simplify searching for findings within the platform, integrates with leading AI services from Microsoft, AWS, and Google Cloud to deliver AI-driven remediation, and uses AI to empower workflows and reporting.
• Driving service catalog expansion – collaborate with Orca Channel sales and SE team to help SP’s expand their managed security offerings powered by Orca Security, driving greater customer adoption and differentiation through value-added services like threat hunting and proactive risk management.

This high-impact, customer-facing role blends deep technical expertise, security operations experience, and consultative business acumen engagement.

What You’ll Do:

• Strategic Partner Engagement – Serve as the primary technical advisor for Service Providers, ensuring they achieve long-term success with Orca Security’s platform.
• Technical Enablement & Best Practices – Guide Security Service Providers in designing, implementing, and optimizing cloud security monitoring and analytics services using Orca Security. Orca Security connects to environments in minutes using patented SideScanning™ technology. Orca Security supports integration with various SIEM and SOAR systems to help defend against cyber threats and respond effectively to security incidents.
• Service Expansion & Growth – Work with Security Service Providers to identify new use cases, expand service offerings, and drive customer adoption within their managed security portfolio. Orca Security’s SP Program offers a data usage licensing model for flexible service offerings and a multi-tenant management portal.
• Renewal & Risk Mitigation – Own renewal success, proactively address adoption risks, and develop strategies that ensure high-value, long-term relationships.
• Customized Success Planning – Develop tailored adoption roadmaps and help Service Providers track key metrics, ensuring alignment with their business and security objectives.
• Executive & Stakeholder Engagement – Conduct Quarterly Business Reviews (QBRs) and strategy sessions with Service Provider leadership teams to align on growth initiatives.
• Data-Driven Insights & Advisory – Analyze Security Service Provider usage patterns, provide actionable recommendations, and optimize customer outcomes based on data insights. Orca Security provides powerful dashboards like Attack Path Analysis to surface toxic combinations of risks with proper risk prioritization.
• Product & Roadmap Influence – Act as the voice of Service Providers, collaborating with Product, Engineering, and Customer Success teams to drive platform improvements.
• Industry & Market Awareness – Stay current on Service Provider trends, cybersecurity frameworks, and cloud security best practices to help partners evolve and innovate.
• Security & Service Provider Use Case Expertise – Understand how Orca Security supports security operations and actively guides Service Providers in applying it to their unique service offerings. Orca Security’s platform includes CNAPP, CSPM, Audit & Compliance, vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, application security, and more.

What You Bring:

• 5+ years in technical account management, partner success, security consulting, or customer success—preferably in SaaS, cybersecurity, or cloud observability.
• Experience working with Service Providers (MSP, MSSP, GSI).
• Hands-on experience with Orca Security or similar cloud security platforms.
• Deep technical knowledge of cloud services (AWS, GCP, Azure), DevSecOps, and Kubernetes security.
• Hands-on SOC/NOC experience (Big plus) – understanding analyst workflows, incident response, and security operations.
• Automation & APIs (Big Plus) – Familiarity with scripting, API integrations, and automation tools to streamline onboarding and service expansion. Orca Security offers over 40+ out-of-the-box third-party integrations, including Slack, OpsGenie, Jira, and ServiceNow.
• Strong consultative and advisory skills—translating technical capabilities into business value.
• Experience leading QBRs, executive briefings, and technical enablement workshops.
• Ability to analyze data, detect usage patterns, and make data-driven recommendations with a focus on continuous service optimization.
• Exceptional customer relationship management, communication, and strategic thinking skills.
• A bachelor’s degree in computer science, cybersecurity, or a related field is preferred.

Why Orca?

• Make a global impact by supporting leading Service Providers in shaping the future of managed security services.
• Work at the intersection of cybersecurity, cloud technology, and data analytics.
• Be part of a customer-obsessed, high-growth SaaS company solving complex security and observability challenges.
• Competitive salary, equity, and professional development opportunities.
• Flexible, remote-first environment with a global reach.

If you are passionate about helping Service Providers scale their security services through technical enablement and strategic advisory, we’d love to hear from you!