Service Officer-BRANCH BANKING-Service

Kotak Mahindra Bank; Vadodara; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading financial institution in Vadodara seeks a detail-oriented Service Officer to manage cash and non-cash transactions while ensuring a high-quality customer experience. The ideal candidate should possess excellent communication skills and a keen eye for detail. Responsibilities include handling customer requests, maintaining transaction accuracy, and promoting banking services to foster customer loyalty.

Qualifications

• Strong sense of responsibility and professionalism.
• Keen eye for detail in cash and non-cash transactions.
• Ability to handle multiple customer requests efficiently.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals and deposits.
• Provide general banking information and resolve customer queries.

Skills

Attention to detail

Excellent communication

Customer service orientation

Job description

Overview

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.