Service Officer - BRANCH BANKING - Service

Kotak Mahindra Bank; Faridabad District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading financial institution in Faridabad District is seeking a detail-oriented Service Officer to manage cash and non-cash transactions while delivering exceptional customer service. Responsibilities include addressing customer needs, promoting banking services, and ensuring operational accuracy. The ideal candidate will demonstrate strong communication skills and a commitment to a seamless customer experience.

Qualifications

• Exceptional interpersonal and communication abilities.
• Ability to handle cash and non-cash transactions.
• Experience in customer service within banking or a related field.

Responsibilities

• Manage daily cash and non-cash transactions efficiently.
• Address customer needs and queries professionally.
• Promote banking services and cross-sell products.
• Ensure operational accuracy in transactions.
• Foster a positive customer experience.

Skills

Customer-focused

Excellent communication skills

Attention to detail

Strong sense of responsibility

Job description

• We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team
• The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience
• This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail
• As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency
• Manage cash and non-cash transactions efficiently and accurately
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
• Provide general banking information and resolve customer queries promptly
• Maintain high standards of speed and accuracy in all transactional processes
• Identify and promote cross-selling opportunities for other banking products and services
• Ensure a positive and professional customer experience to foster loyalty and referrals