Service Officer - BRANCH BANKING

Kotak Mahindra Bank; Nashik District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading financial institution in Maharashtra is seeking a Service Officer for branch banking. You will interact with customers, addressing inquiries and providing assistance with products and services. The role requires excellent communication skills and a commitment to customer satisfaction. Join a dynamic team and advance your career in the banking sector.

Qualifications

• Strong customer service orientation.
• Ability to troubleshoot technical issues.
• Capacity to work collaboratively with teams.

Responsibilities

• Interacting with customers to address their inquiries.
• Providing information and assistance regarding products.
• Documenting customer interactions accurately.

Skills

Excellent communication skills

Interpersonal skills

Job description

Kotak Mahindra Bank Limited is looking for Service Officer - BRANCH BANKING to join our dynamic team and embark on a rewarding career journey.

• Interacting with customers to address their inquiries or issues
• Providing information and assistance to customers regarding products or services
• Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed
• Escalating complex issues to higher-level support staff or management as needed
• Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions
• Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner
• Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service
• Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority
• Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution
• Excellent communication and interpersonal skills

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