Service Officer - BRANCH BANKING

Kotak Mahindra Bank; Bhilai; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A prominent banking institution in Chhattisgarh is seeking a detail-oriented Service Officer to join their Branch Banking team. The role involves managing cash and non-cash transactions, addressing customer requests, and ensuring operational accuracy while promoting banking services. The ideal candidate should have excellent communication skills and a strong sense of responsibility to provide a high-quality customer experience.

Qualifications

• Strong sense of responsibility for handling transactions.
• Ability to promote banking services effectively.
• Keen eye for detail to ensure operational accuracy.

Responsibilities

• Handle day-to-day cash and non-cash transactions.
• Address customer needs and resolve queries promptly.
• Promote cross-selling of banking products and services.

Skills

Detail-oriented

Excellent communication skills

Customer-focused

Job description

• We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team
• The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience
• This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail
• As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency
• Manage cash and non-cash transactions efficiently and accurately
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
• Provide general banking information and resolve customer queries promptly
• Maintain high standards of speed and accuracy in all transactional processes
• Identify and promote cross-selling opportunities for other banking products and services
• Ensure a positive and professional customer experience to foster loyalty and referrals