Service Officer - BRANCH BANKING

Kotak Mahindra Bank; Amravati; On-site; INR 3,00,000 - 4,50,000; Full time

Job summary

A prominent banking institution in Maharashtra is seeking a Service Officer for Branch Banking. The role involves engaging with customers to resolve their inquiries, providing assistance with products, and documenting interactions. Strong interpersonal and communication skills are essential, along with a customer-oriented attitude. This position is an excellent opportunity for individuals passionate about customer service and support.

Qualifications

• Proficient in handling customer inquiries and issues.
• Ability to troubleshoot technical issues related to products.
• Experience in documenting customer interactions and feedback.

Responsibilities

• Interact with customers to resolve inquiries and issues.
• Provide information about products and services.
• Collaborate with other teams to meet customer needs.

Skills

Excellent communication skills

Interpersonal skills

Job description

Kotak Mahindra Bank Limited is looking for Service Officer - BRANCH BANKING to join our dynamic team and embark on a rewarding career journey.

• Interacting with customers to address their inquiries or issues
• Providing information and assistance to customers regarding products or services
• Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed
• Escalating complex issues to higher-level support staff or management as needed
• Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions
• Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner
• Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service
• Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority
• Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution
• Excellent communication and interpersonal skills

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