Service Manager - IT

Siemens Mobility; Bengaluru; Hybrid; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading global technology firm is seeking a Service Manager- IT in Bangalore to manage IT services, drive change projects, and ensure effective service delivery. The ideal candidate has 4-5 years of experience in managing enterprise IT infrastructure, solid knowledge of Windows and network protocols, and excellent English communication skills. This role offers the opportunity to work with diverse teams shaping the future of IT services across multiple locations.

Qualifications

• 4 to 5 years of experience in managing enterprise IT infrastructure.
• Thorough knowledge of Windows concepts and Active Directory.
• Understanding of TCP, IP, and network protocols.
• Communication in English.

Responsibilities

• Define service and manage service lifecycle.
• Drive IT change projects on-site.
• Support IT security guidelines.
• Resolve IT problems impacting end-users.

Skills

IT Infrastructure Management

Communication Skills

Problem Solving

Team Collaboration

Education

MCSE Certification

Tools

VMware

Microsoft Visio

Job description

Siemens Technology and Services Private Limited

We know that the only way a business thrive is if our people are growing. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

We are looking for Service Manager- IT!

The IT Service Manager role has overall responsibility for defining the service, ensuring services are delivered in accordance with agreed business requirements, and managing the service lifecycle and other internal and external IT & business partners.

You’ll make a difference by:

• Identifies IT business goals, objectives and requirements of the business environment.
• Drives principal IT change projects on-site or in the region.
• Supports change-release processes and implementation of IT security guidelines.
• Manages sophisticated IT installations and updates; and completes integration to production network.
• Identifies IT problems and seeks resolutions without impact to end-user.
• Typically, responsible for managing people and engaging with end-users, while staying updated on industry developments in IT trends and technologies.

Your Defining Qualities:

• 4 to 5 years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting service and network areas.
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs.
• Must have a thorough knowledge of the Windows concepts, Domains, Active Directory and its concepts, and the interaction between hardware, operating systems, network, data center, and application software, Linux and Unix is a plus.
• Solid understanding of VMware or other virtual software.
• Deep understanding of TCP, IP and network protocols. Familiarity with DNS, DHCP and other network services.
• Knowledge of disc storage Microsoft Certified System Engineer (MCSE) certifications in Windows 2008 or Windows2012.
• Knowledge of Cisco network and voice gears and technologies, CCNA(P)is a must, CCIE is preferred.
• Knowledge of managing a data center in terms of systems supervising capacity management and performance tuning.
• Good ability to communicate well in English orally and in writing.
• Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
• Ability to collaborate effectively across various time zones.
• Possesses expert knowledge in applying various Microsoft tools, particularly Visio, and in developing automation scripts and APIs.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future.

At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, Merit, and business need.

Bring your curiosity and imagination and help us shape tomorrow.