SERVICE LEVEL MANAGER L3

Wipro Technologies; Ahmedabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Wipro Limited is seeking an experienced professional to lead our service desk operations. The role emphasizes managing incidents, driving resolution efficiency, and ensuring user satisfaction across multiple business units. You will collaborate with global teams to uphold quality and service levels.

Ideal candidates bring 8–10 years of service desk experience, a strong process mindset, and proactive communication skills to navigate high-volume environments and complex IT challenges.

Qualifications

• Experience in leading or managing a service desk function.
• Strong understanding of ITIL processes and incident management.
• Ability to coordinate with cross-functional teams to resolve issues quickly.

Skills

Service Desk Management

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Mandatory Skills: Service Desk Management.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.