Service Lead

Siemens Mobility; Chhatrapati Sambhajinagar District; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Medical insurance

Meal card option

Flexi Pay

Job summary

Siemens Energy India is seeking an experienced Senior Service Engineer for EHV switchgear and power transmission equipment. The role covers handling international service complaints, installation, testing, maintenance and troubleshooting, with emphasis on fault diagnosis and root-cause analysis.

You will coordinate across Engineering, Quality, Manufacturing, Supply Chain and Sales, ensuring safety, quality and customer satisfaction.

Qualifications

• Bachelor's Degree or Diploma in Electrical Engineering.
• 8–12 years of experience in EHV Switchgear, Circuit Breakers or power transmission equipment.
• Minimum 5 years in service operation.
• Expertise in installation, testing, commissioning, maintenance and troubleshooting of high-voltage equipment.
• Sound understanding of control circuits, schematic drawings, SLDs, interlocking logic and substation operations.
• Knowledge of condition monitoring, diagnostic testing and reliability improvement techniques.
• Strong analytical and problem-solving skills with experience in root cause analysis.
• Proficiency in Power BI, MS Excel and service management tools.
• Excellent communication, customer handling and stakeholder management skills.
• Experience handling domestic and international service assignments.
• Willingness to travel extensively across India and overseas for customer support.
• Proficiency in both spoken & written English language is required

Responsibilities

• Handle service complaints of EHV circuit breakers from domestic and international customers.
• Ensure timely response, registration, tracking and closure of complaints and service requests.
• Manage installation, testing, commissioning, maintenance, troubleshooting and emergency support.
• Provide advanced technical guidance for fault diagnosis and corrective actions.
• Drive customer satisfaction initiatives and implement action plans to improve CSI.
• Prepare and review service reports, method statements, technical assessments and RCA reports.
• Coordinate with Engineering, Quality, Manufacturing, Supply Chain, Order Management and Sales to resolve issues.
• Utilize Power BI and other tools for service performance monitoring and trend analysis.
• Ensure compliance with safety, quality and customer requirements during service activities.
• Manage escalations and ensure timely closure of critical issues.
• Resource planning, tools and equipment for service operations.
• Identify process improvement opportunities and drive CI within service organization.
• Ensure readiness of service resources for emergency site interventions.

Skills

Customer service

Fault diagnosis

Analytical skills

Power BI

Excel

Communication

Stakeholder management

Travel willingness

Education

Bachelor's Degree or Diploma in Electrical Engineering

Tools

Power BI

MS Excel

Job description

How You'll Make an Impact

• Handle service complaint of EHV Circuit Breakers (72.5 kV to 800 kV) from domestic and international customers.


• Ensure timely response, registration, tracking and closure of customer complaints and service requests.


• Manage installation, testing, commissioning, maintenance, troubleshooting, and emergency breakdown support activities.


• Provide advanced technical guidance for fault diagnosis, root cause analysis and corrective actions.


• Drive customer satisfaction initiatives and implement action plans to improve Customer Satisfaction Index (CSI).


• Prepare, review and approve service reports, method statements, technical assessments, and prepare RCA reports.


• Coordinate with Engineering, Quality, Manufacturing, Supply Chain, Order Management, and Sales teams to resolve customer issues effectively.


• Utilize Power BI and other digital tools for service performance monitoring, reporting, and trend analysis.


• Ensure compliance with company safety policies, quality standards, and customer requirements during all service activities.


• Manage escalations from key customers and ensure timely closure of critical issues.


• Resource planning, tools and equipment requirements for service operations.


• Identify process improvement opportunities and drive continuous improvement initiatives within the service organization.


• Ensure readiness of service resources for emergency site interventions.

What You Bring

• Bachelor's Degree or Diploma in Electrical Engineering.


• 8 to 12 years of experience in EHV Switchgear, Circuit Breakers or power transmission equipment.


• Minimum 5 years of experience in service operation.


• Expertise in installation, testing, commissioning, maintenance, and troubleshooting of high-voltage equipment.


• Sound understanding of control circuits, schematic drawings, SLDs, interlocking logic and substation operations.


• Knowledge of condition monitoring, diagnostic testing and reliability improvement techniques.


• Strong analytical and problem-solving skills with experience in root cause analysis methodologies.


• Proficiency in Power BI, MS Excel and service management tools.


• Excellent communication, customer handling and stakeholder management skills.


• Experience handling domestic and international service assignments.


• Willingness to travel extensively across India and overseas for customer support.


• Proficiency in both spoken & written English language is required

About the team

Our product portfolio includes AIS (upto 800 kV), GIS (upto 420 kV), Power Transformers (upto 765 kV, 500 MVA), Reactors (upto 765 kV), Traction Transformers (upto 33 kV, 10 MVA). We provide EPC for high and extra high voltage projects pertinent to AIS/GIS, Flexible Alternating Current Transmission System (FACTS) devices and High Voltage Direct Current Voltage Source Converter (HVDC VSC) technology. Further, we off er an extensive range of services for the complete lifecycle of the High Voltage /Extra High Voltage asset and projects including bay extension, substation modernisation, product retrofitting and overhauling, emergency services, breakdown services, Long Term Service Agreements (LTSAs), maintenance contracts, O&M contracts and spares.

Who is Siemens Energy India?

Siemens Energy India Limited (SEIL) has been a strategic partner in India for more than 100 years and is focused on being the most-valued energy technology company. Our large footprint spread across the entire region (India, Sri Lanka, Bhutan, Nepal, Maldives) with state-of-the-art facilities and customers installations positively impacts the lives of hundreds of millions of people, helping the countries navigate their energy transition and achieve its net zero targets.

SEIL is a pure play energy technology company, offering a comprehensive portfolio of products, solutions, and services designed to support our customers along the entire energy value chain to go through their energy transition journey and achieve their net zero targets. Our portfolio offering includes low to zero emissions power generation, power transmission and storage, and decarbonization of the industry. More information on: www.siemens-energy-india.com

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by #TeamPurpleIndia.

Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability.

We energize society, all of society, and we do not discriminate based on our differences.

• All employees are automatically covered under Medical Insurance.


• Company-paid family floater cover extends to employee, spouses, and 2 dependent children up to 25 years of age.


• Siemens Energy provides an option to opt for a Meal Card as a tax-saving measure, as per company policy.


• Flexi Pay empowers employees to customize the amount in select salary components within a defined range, optimizing take-home income from the same fixed base pay.