Service Executive

Tractors and Farm Equipment (TAFE); Sri Ganganagar, Hanumangarh; On-site; INR 800,000 - 1,400,000; Full time

Job summary

TAFE is seeking a field-focused service leader to drive customer satisfaction and service profitability across 12 to 15 dealerships in Rajasthan. The role leads troubleshooting, regional service operations, and parts availability, translating field feedback into product improvements.

Responsibilities include training dealers and mechanics, executing service camps, monitoring competitors, and upholding TS quality procedures to ensure safety and regional targets are met.

Qualifications

• Experience in resolving customer complaints and driving service improvements.
• Ability to train dealers and mechanics to improve technical competence.
• Demonstrated ability to plan service camps and boost parts availability.

Responsibilities

• Resolve Customer Complaints swiftly and conduct customer surveys.
• Train Dealers and Mechanics to elevate technical expertise.
• Drive Service Revenue and Parts Availability by boosting profitability.
• Plan and Execute Service Camps and competition trials.
• Monitor Competitor Activity and relay feedback to SHQ/PTC.
• Promote Safety and Environment awareness while meeting regional targets.

Skills

Customer satisfaction

Troubleshooting

Technical support

Dealership operations

Training dealers

Spare parts management

Job description

Preferred candidate profile

An individual who drives customer satisfaction and service profitability across 12 to 15 dealerships by leading troubleshooting, technical support, and regional service operations. Expert at resolving customer complaints, elevating local technician expertise through targeted training, and ensuring seamless spare parts availability. Highly skilled in executing service camps, enforcing TS quality procedures, and translating field feedback into product improvements.

Role & responsibilities

• Resolve Customer Complaints swiftly while conducting customer surveys to identify and implement areas for service improvement.
• Train Dealers and Mechanics to elevate local technical expertise, troubleshoot efficiently, and uphold strict TS procedures.
• Drive Service Revenue and Parts Availability by boosting dealership service profitability and ensuring high spare parts fill-rates.
• Plan and Execute Service Camps and competition trials to increase market awareness and generate critical product feedback.
• Monitor Competitor Activity and relay information to central setups (SHQ/PTC) to enhance overall product quality.
• Promote Safety and Environment awareness among dealers, mechanics, and customers while achieving all aligned regional service targets.