Service Desk Trainee

Equiniti; Chennai District; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Medical coverage for dependents

Certification reimbursement

Additional leaves

Job summary

Equiniti India is seeking a trainee to join its IT Help Desk, supporting users globally through calls, emails and tickets. You will undergo classroom training, complete assessments with 80%+, and perform production support tasks after training, as part of a 24-month trainee program.

The role requires BE or equivalent in computer studies, basic knowledge of Windows OS, Active Directory and TCP/IP, with opportunities for certification and career progression to Junior Service Desk Analyst.

Qualifications

• BE or equivalent computer studies.
• Basic knowledge of Microsoft Windows OS versions (XP to Windows 11).
• Knowledge of Microsoft Active Directory (User Creation, Modification, Group creation).
• Basics knowledge of Print Services, TCP/IP and Network connectivity.
• MCSE certification desirable or AI.

Responsibilities

• Support users across globe via calls, emails and tickets for IT issues.
• Work in a 24/7 shift.
• Collaborate with cross-functional teams.
• Take ownership and report end-to-end progress.
• Maintain minimum backlogs of tasks.
• Troubleshoot and resolve requests independently.
• Update the knowledge base as needed.
• Send periodic BAU task/ticket reports.

Skills

English communication

Customer support

Problem solving

Team collaboration

Willingness to work shifts

IT help desk

Education

BE or equivalent in Computer Science/IT

Tools

MS Office

Active Directory

Azure AD

Windows OS

Job description

Job Description:

Management Level

I

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 8000 employees, it supports 37 million people in 120 countries.

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Key responsibilities and success measures.

Be part of the trainee group and attend all the classroom training session without fail.

Document all the learning knowledge shared through training.

Attend the assessments and make sure they clear the assessments with 80% scores.

Complete the Versant test with 65% scores.

Be ready to learn and scale to pick on the job KT in a short span.

After the Training is completed, must be confident and ready to pick production support tasks.

Core Duties/Responsibilities

• Support users globe regions through calls, emails and tickets for IT issues and requests.
• Working in 24/7 shift.
• Working collaboratively with various support teams.
• Take complete responsibility of the tasks assigned and report end-to-end on the progress.
• Manage and maintain minimum backlogs of tasks.
• Be confident and be less dependent on others while troubleshooting or fulfilling requests.
• Follow the GSD processes and update the knowledge database regularly.
• Send periodic reports on BAU tasks and tickets.

Skills, Capabilities And Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Should possess a minimum 6-12 month experience.
• Excellent verbal and written communication skills in English.
• Should be process oriented.
• Desire to learn and ability to implement them swiftly.
• Willingness to work in a 24/7 environment. Flexible to come in any shift.
• Work collaboratively.

Qualification / skills required:

• Qualification - BE or equalent computer studies.
• Basic knowledge in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory, etc.,
• Should have knowledge on handing Technical Help Desk function.
• Knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7, Windows 8, Windows 10 and windows 11.
• Basic knowledge on Microsoft Active Director (User Creation, Modification, Group creation, etc.,) & Azure AD.
• Basics knowledge of Print Services, TCP-IP and Network connectivity.
• Certification in MCSE desirable or AI.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives.
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Trainee program duration is for 24 months with fixed increment of 20% after completion of 12 months with designation change to "Junior Service Desk Analyst".

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.