Service Desk Shift Lead
Tata Consultancy Services
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Benefits offered by this job
Job summary
Tata Consultancy Services in Hyderabad, India, is seeking a Service Desk Shift Lead with 5-7 years in IT support and over a decade in leadership roles. You will guide incident handling and ensure service quality across global clients with 24/7 coverage.
Join a diverse, growth-focused team at TCS Synergy Park Campus where continuous learning, wellness benefits, and career advancement are encouraged.
Qualifications
- 5-7 years of experience in Service Desk / IT Support environment.
- Minimum 12 years in a Team Lead / SME / Shift Lead role.
- Experience in handling global clients and 24/7 support operations is preferred.
Responsibilities
- Lead service desk operations and coordinate shifts for 24x7 support.
Skills
Job description
- 5-7 years of experience in Service Desk / IT Support environment
- Minimum 12 years in a Team Lead / SME / Shift Lead role
- Experience in handling global clients and 24/7 support operations is preferred
Role Category: IT & Information Security - Other
Skills highlighted with ‘‘ are preferred keyskills
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.
Campus Corner: TCS Synergy Park, Hyderabad
Diversity, equity, and inclusion.
Our diversity is an asset. It enriches us. It makes us stronger. It powers fresh though. W... read more
Service Desk Shift Lead in Tata Consultancy Services typically earns between ₹3.9 - ₹4.3 L/yr
- Health & Wellness Support
- Learning & Development Support
- Transport / Travel Support
- Free Meal
- Performance Bonus
- Generous & Flexible Leaves
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